Senior Renewals Specialist
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Senior Renewals Specialist
Locations: Coventry (UK) Glasgow (UK) or Hilversum (Netherlands)
Working model: Hybrid
Languages: Fluent German and excellent English required
Are you passionate about building long-term customer relationships and protecting recurring revenue Were looking for a Senior Renewals Specialist to play a pivotal role in driving customer value retention and growth across a portfolio of strategic EMEA accounts.
As a senior revenue-owning contributor youll work closely with Sales and Customer Success to deliver a value-led renewal experience. Youll take ownership of end-to-end renewals ensuring contracts renew on time identifying expansion opportunities and proactively reducing churn risk all while acting as a trusted advisor to your customers.
The Impact Youll Have
Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
Build strong consultative relationships by aligning solutions to customers business objectives
Partner cross-functionally to deliver seamless successful renewal outcomes
Protect and expand recurring revenue across your territory
What Youll Do
Manage Renewal Portfolios
Own a defined portfolio of accounts developing a deep understanding of customer goals stakeholders and market dynamics
Identify renewal risks early (e.g. usage trends pricing concerns) and proactively drive mitigation plans
Collaborate closely with Sales Customer Success Support Finance and Product teams to protect contract value
Engage with champions end users and economic buyers to strengthen relationships and influence outcomes
Clearly articulate value and act as a trusted advisor throughout the customer lifecycle
Drive Renewals and Growth
Engage customers well ahead of renewal deadlines in line with the Customer Engagement Lifecycle
Translate usage insights and future requirements into renewal-led growth opportunities including expansions pricing adjustments and migrations
Independently close renewals while protecting and expanding recurring revenue
Maintain a structured audit-ready pipeline with accurate forecasting
Support wider territory growth through close collaboration with Sales colleagues
Operational Excellence & Compliance
Ensure adherence to company policies related to contracts cybersecurity and data protection
Maintain accurate CRM records for renewals forecasts and customer interactions
Partner internally to resolve billing or accounts receivable issues that could impact the customer experience
Continuously build expertise in our products industry trends and competitive landscape
Personal Growth & Team Contribution
Engage in ongoing professional development through coaching tools and training
Work with your manager to develop and execute an Individual Business Plan with clear measurable objectives
Demonstrate a growth mindset resilience and a strong sense of ownership
Act as a role model for accountability collaboration and results
Who You Are
You thrive in customer-centric environments and are motivated by delivering meaningful outcomes. Youre comfortable balancing retention and expansion goals adapt quickly to change and collaborate effectively across teams.
Key strengths we value:
Strong sense of accountability and ownership
Results-driven even in complex or challenging situations
Proactive organised and action-oriented
Confident communicator who can engage a range of stakeholders
Resilient and able to maintain momentum under pressure
What Youll Bring
Bachelors degree in Business Marketing Communications or a related field (or equivalent experience)
3 years experience in renewals account management customer success or quota-carrying customer-facing roles within B2B SaaS or enterprise software
Proven success owning renewals and delivering strong GRR/NRR on-time renewals churn reduction pricing optimisation and accurate forecasting
Strong understanding of subscription-based contracts and value-led commercial negotiations
Experience managing multi-stakeholder engagements and cross-functional initiatives
Fluency in German and excellent English communication skills (written and spoken)
Why Join Minitab
At Minitab we dont just deliver powerful analytics solutions we build lasting partnerships with our customers. If youre motivated by impact collaboration professional growth and helping customers succeed youll feel right at home here.
Required Experience:
Senior IC
Key Skills
- Computer Hardware
- Mac Os
- Manufacturing & Controls
- Root cause Analysis
- Windows
- Customer Support
- Remote Access Software
- Operating Systems
- Encryption
- Remedy
- Chemistry
- Cerner
About Company
Develop predictive, descriptive, & analytical models with SPM, Minitab's integrated suite of machine learning software. Explore powerful data mining tools.
