Field Services Technician I (OSP)
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Job Location:
St. Louis, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Field Services Technician I (OSP)
Department: Managed Services (MSP)
Location: St. Louis MO (Hybrid Up to 20% Onsite)
Employment Type: Full-Time Non-ExemptPosition Summary
DAS Health is seeking a motivated Field Services Technician I to join our Managed Services team. This role serves as the front line for onsite and remote technical support ensuring clients receive fast accurate assistance with their technology needs. The ideal candidate is proactive organized and comfortable in a client-facing environment.
Candidates must reside within one hour of St. Louis MO and be able to travel onsite as needed (up to 20%).Responsibilities
General Responsibilities
DAS Health is a leading provider of healthcare IT and business solutions committed to supporting medical practices nationwide. We value collaboration professional growth and the opportunity to make a meaningful impact on the healthcare providers we serve.Why Join DAS Health
Department: Managed Services (MSP)
Location: St. Louis MO (Hybrid Up to 20% Onsite)
Employment Type: Full-Time Non-ExemptPosition Summary
DAS Health is seeking a motivated Field Services Technician I to join our Managed Services team. This role serves as the front line for onsite and remote technical support ensuring clients receive fast accurate assistance with their technology needs. The ideal candidate is proactive organized and comfortable in a client-facing environment.
Candidates must reside within one hour of St. Louis MO and be able to travel onsite as needed (up to 20%).Responsibilities
General Responsibilities
- Provide timely updates and communication to clients regarding service requests.
- Resolve tickets within defined Service Level Agreements (SLAs).
- Manage assigned tickets through completion; escalate to Field Services Technician II or Team Lead when necessary.
- Support standardization of systems processes and tools to improve efficiency.
- Follow change management and documentation procedures for system updates and configurations.
- Create and maintain documentation and asset records in IT Glue.
- Implement troubleshoot and provide basic support for:
- Client networks (firewalls routers switches Wi-Fi)
- Windows Server administration
- PC applications and operating system issues
- MSP tools and systems (RMM antivirus monitoring tools)
- Participate in client onboardings and technology deployments.
- Work with third-party vendors and vendor-supported applications.
- Participate in after-hours on-call rotation as needed.
- Perform additional duties as assigned.
- Travel to and from customer sites as required.
- Perform site assessments inventories discovery and installations.
- Prepare deliver and install PCs endpoints and other equipment.
- Provide onsite troubleshooting and support.
- Work and maintain tickets on appropriate service boards.
- Troubleshoot backups and routine maintenance tasks.
- Identify recurring issues and document trends.
- Assist the Service Desk with call queues or tickets when needed.
- High school diploma or GED required; Associates or Bachelors in IT preferred.
- 13 years of experience in Field Services or IT support.
- A and Network certifications preferred.
- Fundamental networking knowledge.
- Basic proficiency with Windows Server Azure AWS and WVD.
- Working knowledge of Microsoft 365 and Office products.
- Basic knowledge of Windows macOS and Linux.
- Strong troubleshooting and problem-solving skills.
- Professional self-motivated demeanor.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to work independently with general guidance from Team Lead.
- Ability to travel to client sites as needed.
- Ability to explain technical concepts to non-technical users.
- Willingness to work nights weekends or after-hours as required.
- Fast learner able to ramp up during a 12-week training period.
DAS Health is a leading provider of healthcare IT and business solutions committed to supporting medical practices nationwide. We value collaboration professional growth and the opportunity to make a meaningful impact on the healthcare providers we serve.Why Join DAS Health
- Supportive growth-focused environment
- Opportunities to expand technical skills
- Mission-driven work supporting healthcare organizations
- Competitive benefits and strong team culture
Required Experience:
Manager
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
We are dedicated to providing the best healthcare IT solutions for practices that help optimize operations and provide the highest quality patient care.
