ServiceNow Developer

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

What will you do

• Actively participate in agile daily scrums updating stories daily in JIRA/SNOW documenting development progress and collaborating across platform teams
• Conduct QA on Developer code. Ensure that all development adheres to SLF ServiceNow development standards
• Support in the development of use cases and testing procedures ensuring product functionality debugging and testing is completed prior to production deployment
• Build automated testing in ServiceNow ATF.
• Maintain existing ATF framework and ensure that ATF scripts are kept current
• Validate/Test API integrations
• Collect and report quality metrics from test execution
• Work with developers to design specific testing strategies for features being developed and automate them
• Create comprehensive test plans; execute and automate them
• Analyzes software and systems before customer use to ensure the product is defect-free. Validate functionality build by Developers and/or 3rd party vendors
• Support and participate in customer requirement workshops working with product owner/stakeholders to configure/develop requested items and tasks
• Work with project teams to understand business/system requirements and solution designs and handle multiple priorities simultaneously
• Develop applications (scoped and out of the box) working with ServiceNow Studio for NOW Mobile
• Design create and configure Notifications UI Pages UI Macros Script Includes Formatters etc.
• Design create and configure Business Rules UI Policies UI Actions Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal)
• Create and maintain system design and operations documentation

What do you need to succeed

• 4 years experience in ServiceNow Development
• Extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool
• Extensive knowledge of building ATF scripts and maintaining the framework as changes take place within the modules apps and forms.
• Experience integrating ServiceNow with external systems through SOAP REST and/or JSON web services
• Experience with HTML5 JAVA JavaScript jQuery CSS
• Advanced experience with development in ServiceNow platform

Assets:

• Experience ITSM (Incident Change Problem Config) VR/SIR GRC Discovery CMDB Virtual Agent CSM FSM Mobile Notify Asset Management.
• ITIL Certification
• Integration Hub
• CSA and CAD certifications

Whats in it for you

• Were honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada.

• We are thrilled to be recognized by Excellence Canada with their top-level certification the Canada Order of Excellence for Mental Health at Work for prioritizing employee well-being fostering a positive work culture and achieving excellence in mental health.

• Wellness programs that support the three pillars of your health mental physical and financial

• The opportunity to move along a variety of career paths with amazing networking potential.

• As a hybrid organization you and your leader use business and Client needs to choose where you work at home or in the office

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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