Claim Specialist
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JobTitle:Claim Specialist Airline Repair
Reports to:Senior Manager Airline Repair
Location: Remote
Overview
As an Airline Claim Specialist youll be the main point of contact for airline partners passengers and vendors. Your focus is helping resolve claims related to damaged mobility equipment by communicating clearly staying organized and finding effective solutions.
What That Actually Involves
- Respond to airlinepassengerand vendor inquiries quickly and professionally
- Manage mobility equipment claims from intake to resolution
- Coordinate with airlines passengers vendors and manufacturers
- Research vendors and solutions to resolve claims efficiently
- Accurately document claim details notes and supporting documents
- Prepare work orders purchase orders quotes and invoices
WhatYou Will Need
- 3 years of customer service experience (claims experience is an asset)
- Strong verbal and written communication skills
- Ability to stay calm and professional in all situations
- Excellent attention to detail and superior organization skills
- Comfortable working in a fast-paced environment
- Creative problem-solving skills
- Typing speed of at least 45 WPM
- Bilingual French or Spanish is an asset
- Flexibility isrequired including eveningsweekendsand statutory holidays
Additional Information
- Excellent benefits package
- Healthcare
- Drugs
- Dentalcare
- Life Insurance
- Accidental Death and Dismemberment (AD&D)
- Long Term Disability
- Health Solutions Plus(HSP)
- Employee Assistance Program (EAP)
- Consult virtual health care service
- Fun flexible team-oriented environment
- Competitive salary
Essential Job Functions and Requirements
- Physical Requirements:
- Ability to lift carry push and pull up to1015 pounds independently.
- Ability to sit andworkat acomputerworkstationfor extended periods
- Visual ability to read and interpret information on a computer screen forextendedperiod.
- Ability to hear and speak clearly to communicate effectively whileinputingdata accurately
- Communication & Collaboration Requirements:
- Active participation in virtual meetings is an essential function of this role. The employee must be able to consistently engage in scheduled video calls presentations and team discussions using various video conferencing platforms.
- Ability to communicate effectively in English both verbally and in writing.
- Ability to manage multiple tasks andshiftingpriorities with attention to detail and responsiveness.
- Ability to work independently while also collaborating in a team environment.
- Remote Work Requirements:
- Must have access to a reliable internet connection andmaintaina professional distraction-free remote work environmentwhen working remotely.
- Must be available during assigned shifts unless otherwise approved by management.
- Technology Use:
- Ability tooperatea computerkeyboardphone/headset and standard office equipment for extended periods.
- Proficiencyor willingness to learn digital platforms for communication documentation and task management.
- Attendance and Time Commitment:
- Regular predictable attendance isrequired.
- Timely responsiveness and presence during scheduled virtual meetings and operational check-ins are expected.
Who We Are
Scootaround is North Americas leading mobility enhancement company. We rent repair
and service scooters wheelchairs walkers oxygen and all other types of personal mobility equipment in over 2500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997 Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide. WHILL Inc. is the parent company for Scootaround worldwide.
WHILL was founded in 2012 in Japan to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortability whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions WHILL is at the forefront of personal Transportation.
Equal Opportunity Employer:
ScootaroundInc. is an equal opportunity employer and prohibits discrimination or harassment based on race color religion sex national origin age disability or any other protected statusin accordance withapplicable law.
Accommodation:
If yourequireaccommodation support during the recruitment processplease contact. Please note this contact information is for
accommodation reasons only.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Inspired by those with mobility limitations, we offer innovative mobility solutions that empower you. Explore our electric wheelchairs and mobility scooters.
