Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As an Operations Consultant within PNCs CLLO organization you will be based in Cincinnati OH; or Pittsburgh PA.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

A strong understanding of the PNC/C&IB risk environment is required with Equipment Finance expertise preferred and general commercial lending knowledge expected.

The Operations Consultant leads cross functional initiatives that strengthen operational rigor technology integration and collaboration across Equipment Finance. Core responsibilities include partnering with Sales (in EF) to drive buy in for operational changes and fostering a shift toward productive solutions oriented engagement. This role helps to define strategy and formalize efficiency projects across all EF teamsestablishing clear role expectations procedures and handoffs between teams to eliminate ambiguity and ensure consistency.

Core hours for this role are Monday Friday 8:00 am EST 5:00 pm EST.

Responsibilities include leading process improvement projects defining success metrics managing stakeholders and executing detailed process analysis. This role drives change management through strong communication and by leveraging resources such as training Risk industry knowledge and performance improvement teams to support implementation.

A key focus includes identifying and prioritizing technology enhancementssuch as LeaseWave improvements automation via PowerApps and BOTs and transformation of SharePoint based workflows into integrated app driven processesto improve efficiency connectivity and cross team workflow. The manager oversees EF Operations administration which includes but is not limited to supporting department-wide communication (all hands QBRs) and helps leadership organize project roadmaps and planning (including QRS). This role also manages ELFA related activities including coordinating training and developing both internal and third party learning programs for EF staff.

We seek motivated driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions supported by collaborative teams impact the success of the Commercial Lending Operations organization.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Leads critical operational support and/or implementation of complex services processes capabilities or initiatives within an operational unit and oversees performance and risk indicators.
• Establishes process performance measurements and oversees business impact. May implement critical business support services. Communicates performance statistics to internal stakeholders and senior management.
• Promotes the production workflow and oversees escalated process issues. Independently identifies and manages the resolution of exceptions and serves as a point of escalation. May coach operations process managers and team members .
• Determines and/or drives change and improvement efforts in production and/or processes. May develop and oversee policy change and/or improvement. Ensures understanding acceptance and support for business support services methods capabilities or initiatives through collaboration with executives business partners and team members.
• Ensures the business adheres to policies procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability Customer Solutions Ensure Compliance Personal Initiative Process Improvements Results-Oriented Risk Mitigation Strategies Standard Operating Procedure (SOP)

Competencies

Accuracy and Attention to Detail Business Process Design Consulting Decision Making and Critical Thinking Effective Communications Managing Multiple Priorities Operational Functions Problem Solving Process Management Products and Services Standard Operating Procedures

Work Experience

Roles at this level typically require a university / college degree with 5 years of industry-relevant experience. Specific certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $65000.00 $115000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Application Window

Generally this opening is expected to be posted for two business days from 01/14/2026 although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

Disability Accommodations Statement

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.