Utilities System Administrator Manager

POSITION SUMMARY

The System Administration Manager is responsible for supporting day-to-day operations and security of the Information Technology and Operational Technology (IT/OT) industrial process control and business network infrastructure. Works in close coordination with the Citys IT Department to establishes strategies for maintaining and auditing Utilities hardware and software applications and the network infrastructure to align with industry best practices including compliance with the National Institute of Standards Technology (NIST) 800-82 standards. Ensures the protection and maximum up-time of Utilities IT/OT convergence in a network and storage environment.

Manages the division and activities in the planning study design construction and maintenance of the electrical infrastructure instrumentation network and process control programs. Manages professional and technical personnel including responsibility for assigning scheduling and reviewing the work of others.

The System Administration Manager is under general direction of the Deputy Director in the O&M Division of City Utilities. The Systems Administration Manager coordinates with City of Englewood (COE) IT staff to ensure alignment with COE policies and standards.

REPORTING RELATIONSHIPS

Reports to: Deputy Director - Operations and Maintenance

Direct Reports: May include I&C Program Manager and/or EI&C specialist I II III

DUTIES AND RESPONSIBILITIES

The listed examples of work are not all-inclusive. They may be modified with additions deletions or changes as necessary.

Essential Duties & Responsibilities

• Oversees the day-to-day operation of industrial process control networks the Utilities business network SAN and servers including hardware/software support training and special projects.
• Manage planning designing and implementing upgrades and modifications to the local area network (LAN) and wide area network (WAN) systems and wireless networks.
• Repair maintain and troubleshoot all equipment including but not limited to network server and SAN hardware. Coordinates repair and re-configuration with vendors and other IT staff. Monitors local and wide area network traffic and performance using a variety of hardware and software to tune the network to maximize Maintains all hardware software line drops within City buildings and leased lines that comprise the Citys voice and data networks.
• Maintains and administers the VSphere virtual environment for the Process Control and Enterprise networks. Coordinates the creation of new virtual machines with OT & IT staff.
• Maintains and administers the industrial process network infrastructure.
• Configures maintains and manages software and firmware updates of Utilities firewalls between the process control and business network environments.
• Maintains and administers a variety of network communication devices for the city including switches routers firewalls wireless access points and other communication Maintains and updates the inventory documents of all network devices and assists in maintaining and updating third party maintenance agreements related to network hardware and software.
• Establishes network specifications by conferring with users analyzing workflow access information and security requirements.
• Monitors operation and performance of Infrastructure systems. Stays current with developments and changes in the LAN/WAN network Assists in designs and upgrades changes new software and hardware for networks infrastructure.
• Assesses maintains and continually monitors the environment for security Maintains a working and up-to-date knowledge of threat vectors and security best practices. Is responsible for the direct configuration maintenance and auditing of the firewall/IPS/IDS systems.
• Provides support and service to internal and external clients. Provides network support analysis troubleshooting implementation development and enhancement of networking and security to IT and customers as Prepare user documentation for network applications. Scope communicate and coordinate network projects with stakeholders. Work with IT and city departments and divisions to find network solutions to improve business efficiencies.
• Maintains inventory and documentation of all Utilities servers switches routers storage hardware TV CCTV as well as a maintaining a current document of all network topology at AWTP.
• Assist in developing long-term strategies and capacity planning for meeting future desktop/server/SAN/Network hardware needs for the citys operational needs.
• May be assigned to Project Teams for leadership or technical support and participates in project implementation.
• Management and support of softwares including but not limited to Next Gen Cartegraph SCADA support and oversight of support on-calls.
• Functions as an IT liaison.
• Oversight of stormwater GIS and CCTV data into Cartegraph.
• Oversee and advise on network requirements during construction/remodel of work spaces.
• Design and supervise cable path construction repair and upgrades.
• Hardware/Software Integration and Technical Support: Provides technical support troubleshooting and consultation for hardware software and AV; manages inventory; coordinates with COE IT staff and vendors on solutions; trains staff; installs configures maintains and upgrades end-user hardware and software; and documents equipment issues and resolutions.
• Systems Administration: Installs configures and maintains servers and other computer systems; monitors system performance and troubleshoots issues; manages user accounts permissions and access controls; implements and manages backup and recovery procedures; ensures system security through updates patches and security measures; develops and maintains system documentation; collaborates with Utilities and COE IT staff to ensure system efficiency; and plans and implements system enhancements and new technologies.
• Program & Project Management: Supports organizational IT programs and projects to meet objectives and milestones establish budgets track expenditures prepare reports and coordinates with vendors to ensure effective support to maintain system functions and effective operations.
• Systems Analysis: Develops long-term strategies for future desktop hardware/software needs; provides systems management integration and complex troubleshooting; analyzes diagnoses and resolves IT problems; prepares documentation for installation configuration and disaster recovery; provides input on new technologies ensuring systems are up-to-date and efficient.
• Oversees division responsible for preventative maintenance construction and implementation of electrical infrastructure at Utilities.
• Oversees the reliability of the electrical instrumentation and process control systems by implementing effective preventive predictive and corrective maintenance programs and the use of a Computerized Maintenance Management System (CMMS) as a key tool in managing programs.
• Oversees programs to develop design and implement modifications and improvements to existing and new plant equipment or Recommends and evaluates new equipment as required. Implements and coordinates projects as required.

Other Duties and Responsibilities

• This is a professional level position that will require routine and emergency work beyond standard business hours.
• Performs other duties as assigned and required

PREPARATION AND TRAINING

Education

• Bachelors degree in Information Systems Engineering Computer Science or related field preferred

Work Experience

• Minimum seven years experience with network administration system administration advanced desktop support or a combination of the three.
• Experience in installation configuration troubleshooting and support of local and wide area networks software applications Cisco Call Manager Unified Communications firewalls auditing and configuration.

Certifications and/or Licensures

• Certifications in one or more of the following required:
  • Network Security Microsoft CCNA equivalent
• Certifications in one or more of the following preferred:
  • Cisco CCNA or MCSA Hirschmann Industrial Ethernet Specialist (HiES) or Hirschmann Industrial Network Professional (HiNP)

Required Drivers License

• Valid Colorado drivers license and a clear or acceptable MVR

An equivalent combination of education training and relevant job experience may be substituted.

KNOWLEDGE SKILLS AND ABILITIES

Knowledge

Advanced knowledge of:

• Core networking concepts
• Cyber Security
• Differences between industrial process and traditional business network environments and architecture

Intermediate knowledge of:

• Proficient with using the Command Line interface (CLI)
• TCP/IP protocols IPV4 DHCP NAT Some IPV6 preferred.
• Layer 2 and Layer 3 switching technologies including QOS LLDP Spanning Tree Shortest Path Bridging (SPB) etc.
• Configuration maintenance and troubleshooting of Ethernet I/P Industrial networking hardware/software
• Routing Protocols including EIGRP BGP OSPF
• Internet protocols such as HTTP HTTPS FTP SSH SFTP SMTP
• Industrial network protocols such as Ethernet/IP Modbus TCP
• Complete understanding cabling technologies fiber and copper
• Microsoft Active Directory IIS O365 SQL
• Microsoft Operating System both client and server
• VOIP and analog systems notably Cisco Call Manager and Unity
• Network security covering physical electronic and social engineering
• Network Troubleshooting
• Advanced knowledge of Microsoft Office Products
• Knowledge of monitoring utilities such as Solar Winds or PRTG
• Maintaing firewalls logging IDS/IPS
• Troubleshoot connectivity issues
• Built in and third party troubleshooting tools in technical operating systems (includes Windows Network Devices etc.)
• Local and wide area networks (LAN/WAN) Internet e-mail systems telecommunications and data communications; standard operating systems software packages and software utilities; proper records maintenance and storage for local and distributed environments.
• Server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
• Storage Area Network (SAN) Technologies

Skills and Abilities

• Advanced interpersonal skills required to establish and maintain positive working relationships with a wide variety of customers including City employees Supervisory Committee and vendors. Strong leadership skills needed to provide direction and feedback to staff. Advanced communication skills needed to prepare and deliver effective presentations including the ability to prepare and conduct meetings.
• Ability to have written and verbal communication techniques for report writing correspondence providing customer service giving presentations directions or feedback.
• Strong analytical skills that involve analyzing data breaking down problems identifying relationships between issues and making complex plans.
• Ability to plan organize multiple tasks setting deadlines and preparing for future events. Knowledge of industry accepted security models practices and technologies.

SALARY RANGE

$109185 - $163778/Annual Salary

BENEFITS

The City of Englewood offers a comprehensive benefits package including but not limited to:

• Medical Dental and Vision Plans
• Retirement Plans
• Paid Time Off
• Paid Sick Leave
• 12 Paid Holidays

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work may be occasionally performed in a confined space. This job requires use of MSDS ladder safety and electrical safety.

APPLICATION DEADLINE

Open until filled

Required Experience:

Manager