Devops Suport

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Job Title: Devops support
Position: SSE
Experience: 05-07 Years
Category: SSE
Main location: India Mumbai
Position ID: J0126-1354
Employment Type: Full Time
Education Qualification: Bachelors degree in computer science or related field or higher with a minimum of 5 years of relevant experience.
Position Description: We are looking for an experienced person to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications. You will work closely with our front-end developers designers and other members of the team to deliver quality solutions that meet the needs of our clients.

Your future duties and responsibilities:

Technical & Behavioral Competencies
.Knowledge and experience with Devops tool including Gitlab Kubernetes Openshift
.Experience with Service Now ticketing system
.Knowledge on any monitoring tools (e.g. Dynatrace ELK Grafana)
.Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries
.Expertise in scripting on one of these (e.g. Python Bash PowerShell).
.Familiarity with containerization technologies (e.g. Docker).
.Experience with any cloud platforms (preferably IBM Cloud).
.Understanding of ITIL or similar ITSM frameworks & tools(e.g ServiceNow JIRA service management)
.Knowledge of IT production backup and resilience setup (High Availability setup Disaster Recovery Plan etc.)
.Good written and spoken English
.Measure and identify areas for improving Quality and overall Delivery
.Able to communicate efficiently
.Good Team Player

Direct Responsibilities
.For a predefined applications scope take care of:
oIncidents
oRequests
oChanges
.Ensure that SLA targets are met for above activities
.Handover to Paris teams if knowledge and skills are not available in ISPL
.Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination Security Infrastructure Development teams etc.)

Contributing Responsibilities
.Contribute to the knowledge transfer with Paris OPS teams
.Contribute to the definition of procedures and processes necessary for the team
.Help build team spirit and integrate into BNP Paribas culture
.Contribute to the regular activity reporting and KPI calculation
.Contribute to continuous improvement actions
.Develop implement and manage ITSM processes based on ITIL or similar frameworks.
.Oversee incident problem change and release management processes.
.Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs).
.Conduct regular reviews of ITSM processes and recommend improvements.
.Manage the IT service catalog and ensure accurate documentation of services and processes.

Skills:

• DevOps
• English
• Data Analysis
• GitHub
• Kubernetes
• OpenShift
• PowerBuilder

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.