Automotive Service DispatcherWarranty Administrator
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Job Location:
Mount Juliet, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Andrews Cadillac Mt. Juliet is looking for a Service Dispatcher / Warranty Administrator to join our growing service team.
This is a key operational role within our service department responsible for coordinating Technician workflow and ensuring warranty claims are processed accurately and efficiently. The right candidate will be highly organized detail-oriented and comfortable working in a fast-paced dealership environment.
Andrews Transportation Group is a family-owned organization with dealerships in Brentwood and Mt. Juliet known for delivering exceptional customer experiences and creating long-term career opportunities for our team members. Our employees are valued supported and given the tools they need to succeed.
If you have GM warranty experience and enjoy being part of a strong service team we would love to speak with you.
Benefits
- Competitive Compensation: Base salary plus monthly commissions and quarterly bonus opportunity
- Medical Dental & Vision Insurance
- Life Insurance
- 401(k) With Employer Match
- Paid Training & Career Development
- Paid Holidays
- PTO
- Employee Discounts on Vehicles Products & Services
- A Stable Family-Owned Dealership Environment
Key Responsibilities
Warranty Administration
- Process warranty claims accurately and in a timely manner
- Ensure claims meet GM and manufacturer compliance requirements
- Monitor warranty receivables and follow up on unpaid or rejected claims
- Resubmit corrected claims and track claim status
- Coordinate warranty parts returns and documentation
- Stay current with factory recalls bulletins and warranty updates
Service Dispatching
- Assist with dispatching repair orders to technicians based onskillset and workload
- Monitor technician productivity and workflow
- Review repair orders for completeness and proper documentation
- Ensure labor operations and times are properly recorded
- Open and close repair orders when necessary
Qualifications
- Previous GM warranty administration experience required
- Dealership service department experience preferred
- Reynolds & Reynolds experience preferred
- Strong organizational and multitasking skills
- Detail-oriented with excellent follow-through
- Must be at least 18 years of age
- Authorized to work in the United States
- Ability to pass apre-employment background check and drug screening
- Valid Drivers License required
Training will be provided for dispatching responsibilities for qualified candidates.
Andrews Transportation Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive environment for all employees regardless of race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
About Company
Andrews Transportation Group is an organization that focuses its efforts on 100% customer satisfaction and team development. We are a family-owned and operated ...
