Automotive Service Dispatcher
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Job Location:
Mount Juliet, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Andrews Cadillac is seeking an experienced Dispatcher with Warranty Claim Processing experience to join our Mt. Juliet service team. This role will focus primarily on dispatching responsibilities with warranty claim processing as needed.
Andrews Transportation Group is a family-owned and operated organization committed to 100% customer satisfaction and team development. With locations inBrentwood and Mt. Juliet TN we treat our employees and customers like family. Every team member plays a vital role in our success and we reward individuals who are motivated detail-oriented and passionate about the automotive industry.
Benefits
Medical Dental & Vision Insurance
Life Insurance
401(k)
Paid Training & Career Development
Paid Holidays
Employee Discounts on Products & Services
Work/Life Balance
Competitive Pay: Base salary plus monthly commissions and a quarterly bonus opportunity
Responsibilities
Dispatching
Schedule shop work to maximize productivity in accordance with dealership policy and Technician skill level
Prioritize and control all comebacks to ensure prompt and proper resolution
Ensure repair orders are accurately documented including corrections and recorded labor times
Monitor job status and communicate any changes in time or cost estimates to Service Advisors and/or customers
Maintain an organized and up-to-date repair log
Review repair orders for completeness and accuracy before closing
Open and close repair orders
Ensure Technicians follow all warranty material disposition procedures
Coordinate parts needs with the Parts Department and schedule customers promptly upon receipt of special-order parts
Perform other duties as assigned
Warranty
Process warranty claims and related paperwork accurately and in a timely manner
Maintain service records in compliance with company and factory standards
Verify factory and distributor claim requirements
Reconcile warranty receivables and resubmit rejected claims promptly
Follow up on outstanding warranty payments
Arrange ship and track warranty parts returns
Stay informed on factory recalls and updates
Perform other duties as assigned
Qualifications
Must be at least 18 years of age
Minimum 1 year of experience in dispatching and warranty processing within an automotive service department
GM experience required
Reynolds Ignite experience preferred
Strong organizational and multitasking skills
Detail-oriented with excellent follow-through
Authorized to work in the United States
Ability to pass a pre-employment background check and drug screening
Valid Drivers License required
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Andrews Transportation Group is an organization that focuses its efforts on 100% customer satisfaction and team development. We are a family-owned and operated ...
