Product Manager, Voice Intelligence
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Job Location:
Cambridge, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
POS-30401
Product Manager Voice Intelligence
HUB Level 4 Craft Track
Omnichannel Product Group (Service Hub)
Role Summary
Our mission at HubSpot is to help millions of organizations grow better. Voice is one of the highest-intent and most human channels for sales and service teamsand one of the most under-automated. As Product Manager for Voice Intelligence youll shape HubSpots real-time AI-powered voice platform enabling intelligent agents actionable insights and trusted automation across Service Hub Sales Hub and future AI-first experiences.
This role sits within HubSpots Omnichannel Product Group focused on how customers and teams connect across voice and other real-time channels. Youll help define voice as a first-class AI-powered capabilitybalancing customer needs business goals and data to deliver reliable compliant and high-impact experiences.
About You
Youre looking for a role that challenges and excites youan environment that supports and energizes you and a team that solves real customer problems with autonomy and drive. You care deeply about building products that earn customer trust value collaboration with UX and Engineering and want your work to have visible impact.
You bring a customer-first mindset use data to inform decisions and are comfortable navigating ambiguity. You value clear expectations growth opportunities and a culture where your voice perspective and authentic self are welcomed.
What Youll Do
- Create a shared vision and cohesive roadmap for HubSpots Voice Intelligence platform as a core member of the Product Triad (Product UX Engineering).
- Drive alignment set goals and motivate cross-functional partners across the company.
- Lead the development of AI-powered voice agents that execute real business actions such as qualification scheduling routing and CRM updates with high reliability.
- Own the real-time intelligence layer that extracts structures and surfaces contextual call data during live conversations.
- Enable in-the-moment assist coaching sentiment analysis and post-call insights across Service Hub and Sales Hub.
- Establish standards for voice reliability compliance monitoring and transparency to ensure customer trust at scale.
- Partner closely with teams across Customer Agent AI Platform Conversation Intelligence Sales Service Customer Success and CRM.
- Define and evolve APIs and reusable frameworks that enable other HubSpot teams to build voice-powered experiences.
- Engage directly with customers to understand their journeys and workflows using insights and data to reduce manual work and improve rep performance.
- Guide new product ideas from initial concept through launch iteration and adoption.
What Youll Bring
Required Qualifications
- Experience launching products successfully to customers with demonstrated landed impact.
- A multidisciplinary approach that blends market business and technical thinking to identify opportunities and weigh tradeoffs.
- Hands-on product experience with voice or communications systems (e.g. calling platforms IVR real-time media conversational AI).
- Experience partnering closely with design and engineering teams on a regular basis.
- Ability to work deeply with engineering on event-driven systems real-time pipelines monitoring and API design.
- Strong instincts for platform thinking structured data and reusable frameworks.
- A deep respect for the expertise of collaborators across engineering design UX research analytics and other disciplines.
- Excellent communication and influencing skills with the ability to articulate product vision to a variety of audiences.
- A strong drive to deeply understand customer needs and solve real problems.
- Comfort making decisions testing assumptions and iterating without perfect information.
- Demonstrated ability to adapt in a fast-paced innovative environment.
- Understanding of the competitive software landscape.
Nice-to-Have Qualifications
- Experience building or scaling AI agents that interact directly with end customers.
- Familiarity with global voice compliance considerations (e.g. call recording consent regional regulations).
- Background in conversation intelligence real-time assist tools or human-AI interaction design.
- Experience supporting platform products used by multiple internal teams.
Where Youll Work
- Location: United States
- Work type: Remote-friendly hybrid or office-based (team-aligned flexibility)
- Travel: Limited
Application Requirements
- Application deadline: None
- Resume/CV language: English
Cover letter: Not required
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
