Head of Data Science and AI

WE ARE HIRING A HEAD OF DATA SCIENCE AND AI

Ever opened a new bank account and got a weekend away Spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets

If so youve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC we help the worlds biggest brands drive customer acquisition loyalty and engagement with emotionally engaging experience-led rewards. From global banks to high street retailers our programs are designed shift behaviour boost ROI and build genuine brand love at the fraction of the cost of discounting and cash offers. Backed by COSMOS our all-in-one program platform we deliver personalised campaigns at scale with live data smart insights and seamless customer journeys.

Weve spent 30 years mastering what moves customers; combining deep consumer insight a global network of 100000 rewards and a unique ability to drive measurable ROI for brands.

Were 400 people strong across 15 global hubs. A collective of marketers creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking empower growth and champion the kind of culture that helps people thrive.

Here are a few things that weve got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events tasty lunches & more

• TLC Gives Back - volunteering opportunities including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• Frankies - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owners Club - Everyone that is part of the TLC experience contributes to our success which is why we all own a piece of TLC as part of our share holder scheme

What youll be doing:

Strategic Leadership

You will define a data and AI strategy aligned to TLCs commercial priorities. You will translate business goals into prioritised AI use cases create delivery roadmaps and embed datadriven decision making across the business.

Delivery Excellence

You will oversee the delivery of AI and data science solutions from design to deployment ensuring strong performance monitoring clear success metrics and highquality delivery frameworks.

Advanced AI Innovation

You will lead the development of personalisation models predictive analytics and generative AI features that enhance customer journeys campaign performance and operational efficiency. You will partner with Product and Engineering to ensure these capabilities are seamlessly integrated into COSMOS.

Global Team Leadership

You will build highperforming teams across multiple geographies including leadership of offshore hubs in India. You will oversee hiring capability development team operating models and leadership coaching.

Data Engineering Leadership

You will guide data engineering teams responsible for pipelines integrations and infrastructure. You will ensure high data quality governance scalability and optimisation across the modern data stack including Snowflake ThoughtSpot Fivetran and Azure.

Data Monetisation and Enrichment

You will develop strategies to monetise data assets responsibly and profitably using both theoretical frameworks and practical methods. You will lead enrichment and augmentation initiatives to improve data completeness and analytical value.

Client Engagement and Thought Leadership

You will operate as a trusted advisor to seniorlevel clients. You will shape AIdriven solutions support strategic pitches contribute to workshops and represent TLC at industry events.

Technical Ownership

You will oversee data infrastructure and analytics tools ensuring cost efficiency governance strong data modelling and the democratisation of insights across the business.

What were looking for:
Extensive leadership experience in data science and AI with a strong record of implementing productiongrade AI solutions tied to commercial outcomes
Expertise in Snowflake DBT ThoughtSpot Fivetran and Azure services
Proven ability to define a data and AI strategy and execute against measurable business targets
Experience leading data engineering teams and building scalable data foundations
Experience building and managing offshore teams ideally in India
Bachelors degree in Computer Science Engineering Data Science or a related field
Handson experience with generative AI automation frameworks and agentic AI systems
Strong proficiency in Python SQL data modelling and data warehouse design
Experience with API integration and data ingestion
Proven experience in data monetisation with clear examples of financial impact
Deep understanding of enrichment and augmentation practices
Ability to engage and influence senior client stakeholders with strong commercial acumen

Preferred Experience

Experience in loyalty rewards martech or related ecosystems
Familiarity with generative AI applications and responsible AI frameworks

Being a people-led business we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a world within the world that is free from prejudice bias and inequity.

A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If youre excited by everything weve told you then its time to apply!