Trip Development Content Specialist
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Job Location:
Berkeley, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
Our people make all the difference in our success.
About the Role:
The Trip Development Content Specialist plays a key role within the Trip Developmentdepartment (TD) ensuring guest-facing sales-facing and internal trip content isaccurate clear and consistently high quality. This role supports TD Program Managers and Directors while working closely with field teamsto oversee and refine trip content across all channels. The specialist also collaborates with cross-functional partners such as Supplier Operations Hotels and Sales & Marketing on content-related projects contributing to a wide range of initiatives based on business needs.The ideal candidate brings strong time management a proactive problem-solving approach and the ability to balance precise information with compelling storytelling helpingmaintainboth content integrity and strong working relationships across a global team.
Whatyoullbe doing(bullets):
- Identifyand recommend workflow process and system improvements to increase efficiency and data accuracy across Trip Development
- Collaborate cross-functionally with program leads field teams and key stakeholders to support trip content oversight and continuous improvement
- Oversee review auditing and maintenance of internal and guest-facing trip content to ensure accuracy consistency and compliance with standards
- Conduct regular data validation audits track updates and document trip content and data standards
- Identifyrecurring data issues escalate risks and propose long-term solutions through training system enhancements or process changes
- Manage and enhance the On Trip App experience including content audits updates seasonal uploads and quality assurance
- Facilitate App-related communication and coordination including meetings follow-ups resource updates and responding to inquiries
- Partner with Product and Trip Development teams to analyze feedback and contribute to future App enhancements and development initiatives
- Support Field Expert and Trip Expert programs through audits trainings seasonal projects and special initiatives
- Serve as a go-to resource within Trip Development for best practices trip data processes and content quality standards
Whatyoullneed to be successful:
- Exceptional organizational and time-management skills with the ability to juggle multiple priorities and meet tight deadlines
- Clear confident written and verbal communicator with strong attention to detail tone and formatting
- Analytical detail-oriented problem solver with strong critical-thinking skills and a solution-focused mindset
- Proactive self-starter whoanticipatesneeds takes initiative and adapts quickly to changing timelines
- Comfortable working independently while collaborating effectively across cross-functional teams
- Strong interpersonal skills with the ability to build trust credibility and productive working relationships
- Experiencefacilitatingdiscussions leading meetings and occasionally mentoring or guiding others
- Data-driven and systems-savvy with experience using databases content management and workflow tools
- Advancedproficiencyin Microsoft Office especially Excel and Word
Work environment:
- On-Site Berkeley CA
- 4 days in-office 1 day work from home
About theTrip Development Department:
TheTrip Developmentdepartment plays a critical role withinBackroads supporting trip design& tripdevelopment.The teamensuresthe highest level of quality isalwaysbeingupheldto deliver exceptionalguest experiences.The department iscomprisedofteams based inBerkeley CAUtrecht Netherlandsand a global field-based team.Youllbe bringing your imagination strong workethicand critical eye for detail to a dedicated group of team members who are passionate about sharing the joys of active travel with both returning guests and brand-new audiences.
By joining theTrip Developmentteam at Backroadsyoullbe part of a group thatconstantly strives to provide the best possible experience for our guestswhilefostering a positivefun &inclusive employee experience.
Required Experience:
IC
Key Skills
- Digital Marketing
- Bootstrap
- Activex
- Jboss
- Adobe
- Arbitration
About Company
Discover Backroads, the world's #1 active travel company. See our US and international biking tours, walking & hiking trips, and other adventure vacations.
