Customer Service Assistant

Calling all chocolate lovers!

Ready to dive into a world packed with fun discovery and plenty of chocolate Were on the lookout for Guest Experience Team Members to join our Front of House Operations team at Cadbury World and help create memories that last a lifetime.

As a Guest Experience Host youll be right at the heart of our chocolatey wonderland. From welcoming guests at Admissions and managing queues to hosting with a microphone and supporting experiences across the Exhibition 4D Chocolate Adventure and Cadbury Chocolate Quest ride youll be the friendly face that brings Cadbury World to life.

Youll help keep everything running smoothly too looking after equipment like radios microphones and ticket scanners maintaining high standards across the site and always keeping health and safety front of mind. Youll spend much of your day on your feet chatting to guests of all ages encouraging them to get involved snap a photo taste the chocolate and explore even more Merlin magic.

Most of all youll be obsessed with our guests. Youll treat every visitor as an individual think on your feet and go the extra mile to make sure their visit feels truly special sweet surprising and unforgettable.

These are fixed term seasonal roles offering 16 to 25 hours per week. During term time hours may be lower with up to 25 hours available during school holidays. Shifts fall between 8:45am and 7pm and include weekends with the occasional weekday.

• Experience in a fast paced customer facing environment
• Confident speaking to large groups including using a microphone
• A fun friendly and outgoing personality with a passion for guest experience
• Health and safety focused fun is great but safety comes first
• Happy working on your feet and outdoors in all weathers
• Proficient English with good eyesight and hearing aids welcome
• Cash handling experiences helpful but not essential full training provided
• A positive attitude thats as sweet as chocolate itself

• Monthly bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you your family and friends every year

Ready to dive into the chocolatey fun Apply now and join the worlds most exciting team!

If you have any questions or if you require any assistance because of a disability or medical condition please contact us by email at and one of the team will get back to you as soon as possible.