Technical Specialist Tier 1 Adv (UnixDB)

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Recruitment Fraud Alert

Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number.

What to know:

Commvault doesnotconduct interviews by email or text.
We will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.

If you suspect a recruiting scam please contact us at

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.

Technical Specialist Tier 1 Advanced

The Opportunity:

As a Technical Specialist Tier 1 Advanced your mission is to deliver exceptional support for a broad range of customer issues through multiple channels including phone email and remote sessions. You will take charge of cases driving toward successful outcomes with a focus on customer satisfaction. Your exceptional communication will be crucial for documenting case details and you will balance working independently with teamwork to devise and implement effective solutions.

This role also requires a constant engagement with learning applying fresh insights from internal resources to stay ahead of technical challenges. With a keen eye for when escalation is necessary. You will have access to advanced productivity tools to maintain the high service quality that defines our teams success and fosters an outstanding customer experience.

What youll do

Delivering top-tier support for complex show-stopper issues through phone email and remote assistance.
Commitment to ensuring the success and fulfilment of our global customer base.
Managing Premium/Enterprise Level support cases and actively work towards their resolution while maintaining high levels of CSAT
Possessing strong written and verbal communication abilities with a focus on detailed case documentation.
Take ownership and assume responsibility for resolutions and customer outcomes including potential escalation to Engineering/Development teams when necessary.
Depending on Business Need a Tier1 Advanced may oversee Technical Escalations from Tier1
Demonstrating the ability to work both independently and collaboratively crafting optimal solutions to customer issues and ensuring quality outcomes.
Replicating technical problems internally for better understanding and resolution.
Continuously acquiring and applying knowledge from internal community resources.
Recognizing when cases need to be escalated due to technical complexities or strategic considerations.
Leveraging internal labs and simulators for testing and analysis.
Contribute to creating KB/solution articles cheat sheets RCA documents.
Mentor and provide advanced training to Tier 1 engineers in the team
Effective communication skills to clearly articulate issues and provide appropriate solutions or action plans to customers.
Contributing productively to weekend shifts ensuring consistent support.
Contribution to Customer Support Community
Utilizing productivity tools like softphone systems and CRM ticketing platforms effectively.

Who you are

Technical Support/Customer Service Experience minimum 7-10 Years industry experience
A minimum of 2 years of Commvault product support experience or any other Data Protection Solution is desirable
Advanced level knowledge of operating system platforms Linux/Unix OS with the ability to troubleshoot issues confidently.
Hands on experience working in one or more of these technological areas - HANA DB2 PostgreSQL
Advanced understanding of network principles and familiarity with network debugging tools like Wireshark tcpdump and others.
Ability to learn new technologies and apply this knowledge to troubleshoot various system and application problems.
Ability to troubleshoot connectivity name resolution and performance-based issues with operating systems and/or hardware.
Ability to thrive in a dynamic setting quickly adapting to changing priorities & maintaining composure & effectiveness under pressure.
A solid foundation in relevant technologies with a commitment to staying informed about industry trends & emerging tools.
Commvault Engineer certification is desired
Certification in other above-mentioned technologies is desired

Youll love working here because...

Continuous professional development product training and career pathing
Annual health check-ups Tuition Reimbursement
An inclusive company culture an opportunity to join our Community Guilds
Personal accident cover and Term life cover

Ready to #makeyourmark at Commvault Apply now!

#LI-RK1

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to .

Commvaults Privacy Policy

Required Experience:

Recruitment Fraud AlertWeve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number. What to know:Commvault doesnotconduct interviews ...