Platform Engineer

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Job Responsibilities:

Key Responsibilities

Solution Setup & Deployment

• Setup configure and validate Pantheon solutions - including CSG templates Program designs automation agents and integrations - based on the design and implementation plan provided by the Solutions Architect.
• Execute API endpoint integrations and support data exchange between internal systems and external tooling.
• Build and maintain reusable components scripts and configuration templates to improve delivery efficiency.
• Update SOPs and documentation for accuracy and knowledge sharing.

Agile Task Execution

• Fulfill assigned development and configuration tasks within an Agile framework.
• Review Kanban boards sprint timelines and backlog items; proactively claim and progress assigned work.
• Provide accurate task updates documentation of work performed and risk escalation where required.

Testing & Quality Assurance

• Perform and support User Acceptance Testing (UAT) with Operations teams to validate new solutions and enhancements.
• Conduct troubleshooting log analysis and issue recreation to diagnose and resolve defects.
• Support quality checks prior to production deployments ensuring solutions meet requirements.

Cross-Functional Collaboration

• Partner with Integration Operations to review and resolve bug tickets system errors and workflow issues.
• Collaborate with Delivery Quality Engineering and Product teams to identify improvement areas clarify requirements and ensure solution readiness for production.
• Provide technical guidance to operations teams during rollout and early adoption periods.

Skills & Qualifications

Technical Skills

• Hands-on experience with Pantheon technology including:
  • Programs
  • Client Service Group (CSG) settings
  • Agent routes
  • Pantheon SDK
• Ability to execute and test API endpoints including request construction authentication and response validation.
• Proficiency in JSON for configuring settings and payload manipulation.
• Ability to troubleshoot complex issues without documentation using logs system behavior and technical intuition.

Professional Skills

• Strong analytical and problem-solving abilities in a fast-paced technical environment.
• Ability to manage multiple tasks within Agile workflows including Kanban and sprint-based planning.
• Clear communication skillsable to collaborate with both technical and non-technical stakeholders.
• Detail-oriented with a commitment to delivering high-quality production-ready solutions.

Preferred Qualifications

• Experience in localization technology AI-enablement workflows or content transformation operations.
• Familiarity with enterprise-scale integrations system APIs and automation frameworks.
• Exposure to cloud-based systems and deployment environments.

Success Indicators

• Timely and accurate execution of solution build tasks.
• Minimal defects during UAT and post-production deployment.
• Effective collaboration and communication with cross-functional teams.
• Demonstrated ability to troubleshoot autonomously and escalate appropriately.

Additional Job Details: