Head of Revenue Assurance Operations

Head of Revenue Assurance Operations (37 hours per week Permanent)

Location: Contractual base in Salvus House Durham with hybrid working opportunities

Salary: 68277 - 81161 plus a discretionary bonus potential of up to 12% of annual salary

Job Level: B

Reporting to: Director of Operations

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300000 customers across the UK to benefit from the non-household water market. Were dedicated to helping businesses lower water use be more water efficient and reduce costs all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021 reclaim the title in 2023. Most recently we celebrated the win again in 2025 where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do making a positive difference to the environment and society.

The culture at Wave is like nowhere else. Were committed to a happy healthy place to work and have a working environment which supports continuous learning and development one where people can really flourish. Our people are at the centre of everything we do. Joining us means youd be part of a team of over 300 people working flexibly across two UK based offices. Youll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

THE ROLE IN A NUTSHELL

This is a senior role driving Waves assurance on key data items which in turn will drive revenue assurance. Alongside managing operational teams the Head of Revenue Assurance will play a key part in ensuring adherence to profitable revenue streams within Wave.

Combining analytical operational systems and people strategies to deliver against the anticipated margins process excellence department culture and core system functionality requirements.

Working across the business functions blending analytical insight and process improvements to ensure sources of errors and potential margin leakage are eliminated at source. Driving solutions which generate large scale improvements whilst ensuring quality outputs and understanding the customer impacts.

This role requires someone with a proven ability to work at a Head of Department level who can engage both team members peers and senior stakeholders. providing an essential link between technical compliance operational and analytical data and information.

An ability to see the wider business view alongside creating strategies and themes to work towards automation continuous improvement and process changes that does not rely on individual or manual dependencies is critical.

The Revenue Assurance department are also responsible for providing key stakeholders critical input to the monthly and annual financial reporting process notably reporting on gross margins.

WHAT DO WE NEED FROM YOU

Job specific/Technical Essentials

• Accomplished leader with the ability to verify and interrogate relevant data for the purposes of informing strategy and financial decision making.
• Experienced at assessing analytical data and converting the insight into operational plans working with stakeholders for buy in and engagement
• Ability to understand complex system processes and decipher areas of financial risk and opportunity.
• Ability to communicate to stakeholders at all levels including non-technical audiences.
• A proven people leader (direct and indirect) demonstrating the ability to engage influence and lead teams through change to achieve increased performance.
• A controls-based mindset with an understanding of what good risk management looks like.
• Experienced at converting identified issues into scalable automated solutions
• Experience at working at a senior/Head of Department level
• Proven success in a finance or complex analytical role with demonstrable experience of revenue or margin assurance
• Proven experience in a role which bridges financial and operational deliverables
• Proven experience at matrix management and collaborative successes
• Experience in change management
• Ability to manipulate Big Data.
• Strong Microsoft Excel and PowerPoint skills

Please only apply if you meet the essential criteria of the role. Further information can be found within the Job Description provided here.

WHATS IN IT FOR YOU

Wealth

• Excellent pension scheme - we will double match your contribution up to a maximum of 5% employee contribution and 10% from Wave
• Bonus potential
• Perkbox membership with a vast range of perks - high street savings (fashion retailers supermarkets and restaurants) discounted cinema tickets travel and holiday discounts and online fitness classes
• Income protection scheme
• Personal accident insurance
• 4x salary life assurance
• Free onsite parking

Time off

• 24 days holiday rising to 26 (plus bank holidays)
• A day off for your birthday
• Half a day on Christmas Eve and New Years Eve
• The option to buy holidays
• 1 day paid volunteering

Wellbeing

• Hybrid/Flexible working
• Healthcare cash back scheme
• Cycle to work scheme
• Annual conference and Christmas party
• 24/7 Employee Assistance Programme
• Free flu shots

Family Friendly

• Enhanced maternity and paternity pay
• Enhanced shared parental and adoption leave
• We care about you as an employee and have a range of resources available to both you and your family

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people we would love to hear from you.

BE YOURSELF OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause neurodiversity or any other reason please do let us know by contacting .

Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on 20th February 2026

Interviews are planned for 9th March 2026

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Required Experience:

Director