Site Reliability Engineer

We are seeking a motivated Site Reliability Engineer (SRE) to join the Manulife Bank Service Delivery Management (SDM) this role you will be responsible for ensuring the reliability availability and performance of our systems and services working closely with development and operations teams to build operate and continuously improve scalable and resilient role offers opportunities to grow expertise in reliability engineering automation and largescale service operations treating reliability as a core feature of the platform while balancing innovation with operational stability.

Position Responsibilities:
Design implement and maintain infrastructure tooling and automation to improve service reliability and scalability.
Partner with development teams to ensure applications are designed for reliability performance and operational excellence.
Monitor system health performance and availability; troubleshoot and resolve issues to minimize customer impact.
Build and enhance observability capabilities including metrics logs and traces to enable early detection of issues.
Participate in on-call rotations to support critical systems and ensure timely incident response.
Perform root cause analysis for incidents and drive corrective actions to prevent recurrence.
Define track and improve Service Level Objectives (SLOs) Service Level Indicators (SLIs) and Service Level Agreements (SLAs).
Support disaster recovery and resilience initiatives including recovery testing and continuous improvement of recovery readiness.
Promote proactive monitoring and alerting practices to reduce mean time to detection (MTTD) and mean time to resolution (MTTR).

Required Qualifications:
Post-secondary education in Computer Science Engineering or a related field or equivalent practical experience.
25 years of experience in a Site Reliability Engineering DevOps or similar reliability-focused role.
Strong knowledge of cloud platforms (e.g. AWS Azure Google Cloud) and container technologies (e.g. Docker Kubernetes).
Proficiency in scripting and automation using languages such as Python Bash or similar.
Experience with monitoring logging and observability tools (e.g. New Relic Grafana ADX).
Experience with Power Platform tools particularly Power BI for operational reporting and insights.
Familiarity with ITIL and Agile delivery methodologies.
Strong problem-solving skills attention to detail and ability to work effectively under pressure.
Excellent communication and collaboration skills with the ability to work across technical and business teams.

When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.