IT Operational Process Manager

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Prefer Prior Cap one or strong financial experience is needed

IT Operational Process Manager(Yellow Belt certification or experience with end to end process mapping and improvement methodologies.)

Process manager with Cyber background (IAM preferrable) (See for candidate who has RACI and RCA)

Job location -richmond VA- Hybrid 3days week

Prior Capital one preferred or Strong financial exp will do

Need local and near to Richmond only

Contract to hire after 6 months

Duration: 6 months w/ 6-month extensions up to the 2 years (possibility for conversion as well)

Team: Cyber Tech Identity Access Management (IAM)

Must Have:

Process*
Technical*
Data*
Cyber
Excel

Process Management & Operational Excellence Keywords

These distinguish a true process manager from a technical admin.

Process Design / Process Engineering
Process Optimization / Continuous Improvement
End to End Process Ownership
Standard Operating Procedures (SOPs)
Workflow Design
Service Catalog
RACI
KPIs / SLAs / OLAs
Root Cause Analysis (RCA)
Process Automation

Qualifications Required

Process Management - A strong understanding of process management concepts (e.g. CTQs KPIs SIPOCs Swimlanes RACIs Process Health Monitoring (e.g. Throughput Control Charts etc.).
Process Execution - An ability to apply process management experience to follow and execute structured workflows and when needs arise define and design

workflows in alignment with key success factors and complement existing processes or capabilities.

Technical aptitude - Able to quickly understand existing systems and capabilities how they exist and interact with other systems within our technical ecosystem and how the system/capability supports existing controls or processes.
Technical aptitude - An understanding about how systems interact with each other (e.g. File Transfer APIs etc.) and the technical infrastructural layers of an application (e.g. Application/UI layer Server layer Data layer).
Technical and Data aptitude - An understanding of standard tools (e.g. Google Sheets SQL etc.) with an ability to efficiently analyze and manage data to drive compliant process outcomes reduce manual effort and/or risks and analyze throughput to identify and recommend grounded improvement opportunities. Proven experience with common Google Sheet functions (e.g. IF statements error trapping count and sum functions vlookup/xlookup index match query etc.) and graphing (e.g. bar charts combo charts). An understanding of database concepts and SQL syntax with an ability to execute existing queries make modifications to existing queries and possibly create new queries.
Technical aptitude - An understanding of standard tools (e.g. Google Docs Google Slides) with an ability to clearly and concisely document procedures produce meaningful reporting and outline improvement recommendations supported by data and process analysis.
Cyber/Access Management - An understanding of cyber security and access management concepts. An ability to apply that knowledge to ensure teams controls and processes comply with documented standards efficiently and compliantly enable end-user access to existing systems and reduce risks of inappropriate access.

Preferred

Yellow Belt certification or experience with end to end process mapping and improvement methodologies.
Experience supporting internal controls audit processes or risk remediation.

Key Competencies

Strong analytical and problem solving mindset
Ability to identify and implement practical solutions
Detail oriented with excellent organizational skills
Comfortable working in a technical environment
Clear communicator who can translate process issues into actionable steps

Prefer Prior Cap one or strong financial experience is needed IT Operational Process Manager(Yellow Belt certification or experience with end to end process mapping and improvement methodologies.) Process manager with Cyber background (IAM preferrable) (See for candidate who has RACI and RCA) J...