Desktop Engineer I

Dover, NH - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Career Opportunity

Desktop Engineer I

Location: Dover DE

What makes us great:

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first work to keep them safe and build trusting relationships.

Your role in our success:

The Desktop Engineer role will manage and enhance the desktop engineering environment ensuring excellent user experience and alignment with industry best practices. This role will support large-scale projects such as operating system upgrades endpoint management for 1500 laptop/desktop devices and 1500 mobile devices while ensuring CIS compliance asset integration and effective patch management. This role will be responsible for proper inventory management as well as configuration and shipment of all endpoints to end users. Additionally this role will collaborate with Information Systems teams provide mentorship and apply cloud-based solutions to drive secure and efficient desktop operations.

What youll be working on:

Ensures proper inventory control and configures (images) all endpoints being assigned to users through
tools such as Microsoft Autopilot.
Reviews and improves the desktop engineering environment to align with industry best practices.
Assist in configuration and leverages platforms such as Microsoft Intune SCCM Windows Autopilot and
Active Directory Group Policies.
Leverages Microsoft Intune SCCM and other endpoint management systems with ServiceNow to enhance asset management (hardware and software).
Provides key support for operating system upgrades affecting 1500 devices and achieving CIS Level 1
compliance.
Manages the proper controls compliance reporting and oversight of 1500 corporate mobile devices.
Ensures effective endpoint patching vulnerability management and compliance reporting while recommending improvements to patch management processes.
Develop secure desktop images lead software decisions create software packages and manage deployment for 1500 devices and users.
Manages application deployment packaging and upgrades to users. Develop and leverage scripting when required.
Troubleshoots and resolves incidents and problems independently and collaboratively.
Creates and maintains operational and support documentation for the client and server environment.
Microsoft Intune System Center Configuration Manager (SCCM) and Windows Autopilot Microsoft Entra ID (Azure AD) and general patching knowledge.
Excellent troubleshooting skills.
Strong verbal written communication; and documentation skills and interpretation of unclear instructions or information.
Proficient in public speaking and the ability to tactfully deliver accurate and understandable counsel in response to inquiries or complaints
Excellent time management skills with a proven ability to meet deadlines.
Excellent interpersonal and customer service skills.
Ability to establish and maintain effective working relationships.
Ability to express oneself clearly and concisely orally or in writing.
Ability to analyze data exercise good judgment prepare reports and maintain supporting records.
Ability to manage multiple complex issues and prioritize project concurrently.
Ability to stylistically adapt communication (oral and written) based in the audience.
Ability to work independently as well as in a diverse work environment multi-task strong organizational and prioritization skills.
Ability to seek efficiencies in all areas to create overall process improvement.

Who you are:

High school diploma Preferred: Bachelors degree in Computer Science
Three (3) years of relevant experience in:
Working with Microsoft Autopilot SCCM Inventory control
Vendor relations and support
CIS Level 1 benchmark for Microsoft Windows Desktop
Mobile device management platforms (cloud based and on-prem)
Microsoft client device Operating Systems (Windows 10 11 MacOS)
Troubleshooting Tier 2 and Tier 3 desktop challenges in the enterprise.
Regular drivers license
Microsoft certifications a plus

Whats in it for you Joining the CUC team will get you:

Flexible work arrangement
Competitive base salary
Fantastic opportunities for career growth
Cooperative supportive and empowered team atmosphere
Annual bonus and salary increase opportunities
Monthly recognition events
Endless wellness initiatives and community events
Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k medical dental and life insurance tuition
reimbursement compensated volunteer hours and MORE!
Paid time off holidays and a separate bank of sick time

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status among other factors. Applicants with a disability that need assistance applying for a position may email

Required Experience:

Career OpportunityDesktop Engineer ILocation: Dover DEWhat makes us great:At the heart of our Company is a dedication to delivering energy that drives progress. We put people first work to keep them safe and build trusting relationships.Your role in our success:The Desktop Engineer role will manage ...