Field Specimen Processor KC238

Spokane, WA - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Float Field Specimen Processor - Female
Department: Field Services
Location: Onsite 1616 W Wellesley Ave C Spokane WA 99205
Hours Per Week: 40 hours
Schedule: 9am 5pm Monday Friday

SUMMARY
The Field Specimen Processor & Customer Support is responsible for collecting and shipping patient specimens in an accurate efficient and timely addition to Field Service responsibilities is responsible for supporting Customer Services needs such as payment collections customer calls portal assistance and project-based needs.

RESPONSIBILITIES

Greet and identify patients.
Obtain billing and testing information according to SOP.
Collect urine and oral fluid specimens for testing (observe collection as needed).
Package and prepare specimens for shipping.
Adheres to all HIPAA and DRUGSCAN compliance policies as they pertain to patient information orders and billing processes.
Complies with safety rules and regulations to include proper handling procedures of samples cleanliness and neatness of workstations and proper use of personal protective equipment.
Manage collection supplies.
Perform customer service duties to include phone inquiries and patient encounters as needed.
Collects patient payments as needed.
Assist with Customer Service pickup requests as needed.
Answer incoming calls from clients as needed.
Make outbound calls as needed for missing information.
Place supply orders as needed.
Assist clients with DRUGSCAN portals as needed.
Manage shared inboxes as needed.
Log tasks with CRM as needed.
Perform all other duties as assigned by supervisor/management.

PREFERRED QUALIFICATIONS

1 year of customer service experience preferred.
Excellent communication skills
Active listening
Empathy
Problem-solving abilities
Positive attitude
Time management
Adaptability

PHYSICAL REQUIREMENTS:

M - Medium Work - Exerting 20 to 50 pounds of force occasionally and/or 10 to 25 pounds of force frequently and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking standing or squatting.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.

Job Title: Float Field Specimen Processor - FemaleDepartment: Field Services Location: Onsite 1616 W Wellesley Ave C Spokane WA 99205Hours Per Week: 40 hoursSchedule: 9am 5pm Monday FridaySUMMARYThe Field Specimen Processor & Customer Support is responsible for collecting and shipping patient spec...

RESPONSIBILITIES

Greet and identify patients.
Obtain billing and testing information according to SOP.
Collect urine and oral fluid specimens for testing (observe collection as needed).
Package and prepare specimens for shipping.
Adheres to all HIPAA and DRUGSCAN compliance policies as they pertain to patient information orders and billing processes.
Complies with safety rules and regulations to include proper handling procedures of samples cleanliness and neatness of workstations and proper use of personal protective equipment.
Manage collection supplies.
Perform customer service duties to include phone inquiries and patient encounters as needed.
Collects patient payments as needed.
Assist with Customer Service pickup requests as needed.
Answer incoming calls from clients as needed.
Make outbound calls as needed for missing information.
Place supply orders as needed.
Assist clients with DRUGSCAN portals as needed.
Manage shared inboxes as needed.
Log tasks with CRM as needed.
Perform all other duties as assigned by supervisor/management.