Director of Operations

Hospitality Starts Here Build Your Future with Cairn Group

Are you ready to grow your career in hospitality At Cairn Group we believe work should be rewarding exciting and full of opportunities to learn and develop. Whether youre creating unforgettable guest experiences or supporting your team youll be part of a friendly supportive environment where your contributions are valued. With the opportunity to learn develop and be recognised Cairn a place where you can build a career youre proud of.

About the Role

At Cairn Group were proud to deliver best-in-class hospitalityand that extends to the kitchen. Were looking for a talented and motivated Head Chef to lead a dynamic kitchen team craft thoughtful seasonal menus and help shape the reputation of our restaurant. This is a fantastic opportunity for someone who combines culinary expertise with strong leadership and commercial awareness.

About the Role:

As Director of Operations youll take ownership of the full operationproviding strong leadership and clear direction to ensure every guest enjoys a memorable best-in-class stay. This role will have a strong focus on Food & Beverage and F&B management experience would be benefecial.

With a focus on performance youll drive both financial results and team development ensuring we meet and exceed targets while creating a supportive guest-first culture.

Youll be hands-on when required but also commercially focusedmonitoring the entire guest journey and optimising service delivery across departments.

Youll embed company standards champion operational excellence and help establish the hotel as a recognised and respected name within the local community.

About You:

• A Hospitality Hero With prior experience in a similar role (ideally in a branded environment) you lead with purpose and people-first passion.
• A Service Superstar You go the extra mile to create a seamless and enjoyable guest experience handling challenges with professionalism and care.
• A Team Player You build positive motivated teams who strive for high standards and continuous improvement.
• Cool Under Pressure You remain calm flexible and focused even in busy or unexpected situations.
• A Polished Professional You bring structure confidence and clarity to every interaction ensuring team and guest satisfaction.
• Proactive & Organised You manage your time well stay ahead of the days priorities and help others do the same.
• Commercially Aware You understand the numbers know your business inside out and confidently lead with commercial and financial insight.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition ownership management investment and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving guest-focused properties.

At Cairn Group our values - Respect Integrity Sustainability and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests act with integrity and invest in our people to build a sustainable future - for our business our communities and the planet. Every day we work to deliver excellence going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live access funds when needed and get expert financial tipsall in real-time

• Stay Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels bars and restaurants
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs
• Retail Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping cinemas trips and fun days out
• Rise with Us: From apprenticeships to leadership programs our development team is here to help you grow and reach your career goals
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life
• Long-Service Awards: Celebrate key milestones with us starting from just one year of serviceplus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: Were committed to your wellbeing. Access our confidential Employee Assistance Programme anytime anywhere.
• Pension Scheme: Plan for your future with our pension plan designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives exciting challenges and surprise perks throughout the year!
• Bereavement Leave When life gets tough we ensure you have the time and support you need to be with your loved ones.

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