Senior Maersk Ground Freight Execution Representative

Key Responsibilities

Execution & Service Delivery

• Manage execution for high-volume and complex customer accounts
• Plan and coordinate FTL LTL Intermodal and cross-border shipments including multi-leg movements
• Proactively manage exceptions delays and service recovery
• Coordinate closely with carriers rail providers and terminals
• Ensure accurate freight documentation and shipment records

Operational Excellence & Cost Control

• Perform route planning and optimization using TMS or dispatch tools
• Manage rate structures accessorial charges and cost calculations
• Handle complex accessorial routing issues and lane optimization
• Support incident claims and service failure reporting
• Ensure compliance with transportation regulations for HAZ or special cargo
• Reduce manual rework through SOP adherence and process improvements

Continuous Improvement & Stakeholder Management

• Support SOP creation and continuous improvement initiatives
• Conduct QBRs scorecards and carrier performance reviews
• Ensure customer and vendor invoicing accuracy and timeliness
• Maintain effective communication with customers vendors and internal teams

Scope of Role

• High-volume lanes with elevated operational complexity
• Multi-leg intermodal and cross-border movements
• Customers with tight SLAs and high service expectations

Skills Required

Technical Skills

• TMS-based route planning and shipment coordination
• Freight documentation and operational record-keeping
• Knowledge of equipment types and accessorial structures
• Exception management claims handling and regulatory compliance
• Data entry and reporting using MS Suite (excel and power point intermediate).
• Nice to have Knowledge about retailers and warehouse appointment booking platforms (COSTCO / WALMART appointment booking) Transporean etc

Soft Skills

• Strong communication and stakeholder management
• Ability to multitask and prioritize under pressure
• Attention to detail accountability and reliability
• Problem-solving conflict resolution and decision-making
• Adaptability teamwork and composure in high-pressure environments

Pay Range -

$68000 to $75000

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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