Clerical Support Associate, IP Child and Adolescent Mental Health

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North Americas first fully digital hospital we remain unwavering in our belief that we can change the hospital where we work the community where we live and the world of healthcare beyond our borders. Serving a community of 850000 residents in North West Toronto Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients to eliminate inefficiencies and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queens University and committed to becoming a community academic hospital. Clinical Excellence Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health were not hoping for a renaissance we are making it happen. As part of our dynamic team you can lead the way as we continue our journey towards high reliability care!

We currently have an exciting opportunity for aClerical Support Associateto join ourMental Health and Addictions team. This position supports both Inpatient and the Transitional Day Program of the Child and Adolescent unit.

Employment Status: Temporary Full Time
Duration: May 2026 - subject to change as per Article 3 Management Rights
Hours of Work: Day shifts from Monday through Friday (i.e. 07:30-15:30)- subject to change as per Article 3 Management Rights
Location: Humber River Health Wilson Site
Labour Group:LiUNA
Reporting Relationship: Manager Mental Health
Hourly Rate: $29.111 - 30.131

Position Responsibilities:

• Responsible for clerical support including patient registration and discharge maintenance of patient records order entry and statistics.
• Responsible for customer service including scheduling appointments updating/creation of schedules in CWS answering patient inquiries telephone inquiries greeting patients and visitors in a courteous manner.
• Provides clerical support for program duties such as room bookings development of agenda/minutes for meetings stocking/ordering of supplies OTN etc.
• Communicates with other departments and service areas

Qualifications:

• High school graduate or equivalent.
• Completion of a Community College Medical Secretary Diploma an asset.
• Completion of a medical terminology course preferred.
• Minimum 2 year full time equivalent recent clerical experience required supporting children and youth/families preferably in a mental health care setting.
• Experience in working in an Outpatient setting with children and youth.

• Experience booking outpatient appointments and working knowledge of Community Wide Scheduling.

• Good keyboarding skills with minimum typing speed of 40 WPM.
• Computer proficiency including Microsoft Office Suite.
• Strong interpersonal skills both oral and written
• MEDITECH computer experience an asset
• Good organizational and problem solving skills required including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines frequent interruptions and emergency situations
• Ability to work independently with minimal supervision in a team environment
• Knowledge of a second language an asset
• Demonstrated customer service skills.
• Applicants may be required to successfully complete full administrative testing to include typing speed and MS Office.
• Excellent attendance and discipline free record required.
• An understanding of equity diversity and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.
  

Why choose Humber River Health

At Humber River Health our staff physicians and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Torontos Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion professionalism and respect.

Humber River Health is committed to creating an inclusive equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity diversity and inclusion in everything we do and to address systemic barriers we foster a culture where everyone feels respected valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups including Indigenous peoples racialized communities persons living with disabilities women 2SLGBTQ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe innovative and compassionate care.

As an equal opportunity employer Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity or expression age marital status family status disability or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.