Patient AR Coordinator

The Patient AR Coordinator manages all aspects of patient accounts receivable to ensure timely and accurate collection of balances. This hands-on role supports key RCM projects maintains process documentation partners cross functionally to improve workflows and oversees activation and management of Athena patient payment tools.

Patient AR Management

• Manage patient AR from follow-up to resolution; conduct patient outreach set up payment plans and resolve account issues.
• Document interactions and escalate unresolved barriers.
• Monitor and report AR aging trends in total and by branch.

Athena Patient Payment Tools Setup Management & Optimization

• The coordinator will set up document activate and manage the following Athena workflows to completion:
• Athena Payment Plans - configure and transition to automated payments
• Athena Statement Pay - activate and ensure full functionality
• Athena Guest Pay - enable platform-wide usage
• Athena Card on File - activate document workflows and train relevant staff
• Collection Agency Conversion
• Patient Statements on Hold - ensure branch and CBO staff confirm demographics at each encounter and release statement holds; provide training and process guidance.

Project Management

• Lead AR related projects from planning to completion.
• Build project timelines coordinate with IT Operations and RCM and monitor risks and deliverables.

Cross Functional Collaboration

• Work closely with branch teams CBO IT Operations and RCM leadership on AR cleanup and workflow improvements.
• Support automation AI initiatives and call campaign integrations as needed.

Process Documentation & Workflow Development

• Create standardize and maintain RCM process documentation for all assigned workflows.
• Map current gaps design improved processes and ensure cross functional adoption.
• Track progress and report regularly to supervisor.

• Bachelors degree in healthcare administration or a related field.
• Experience in a medical group or multisite RCM environment.
• Proficiency with insurance portals for eligibility EOB review and patient responsibility validation.
• Required experience with Athena Collector (payment posting patient AR workflows statements reporting portal features).
• Strong understanding of patient billing statements and consumer side RCM processes.
• Excellent verbal communication skills for patient financial discussions.
• Clear professional communication across all organizational levels (CFO IT Operations Branch staff vendors).
• Strong project management abilities for planning documenting and executing cross functional initiatives.
• Ability to draft refine and maintain process documentation and standard workflows.
• Effective organizational skills with the ability to manage multiple priorities.
• Self-starter with consistent follow-through.
• Highly detail oriented and process driven.
• Comfortable in a fastpacked RCM environment with competing deadlines.