Patient AR Coordinator
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Patient AR Coordinator manages all aspects of patient accounts receivable to ensure timely and accurate collection of balances. This hands-on role supports key RCM projects maintains process documentation partners cross functionally to improve workflows and oversees activation and management of Athena patient payment tools.
Patient AR Management
- Manage patient AR from follow-up to resolution; conduct patient outreach set up payment plans and resolve account issues.
- Document interactions and escalate unresolved barriers.
- Monitor and report AR aging trends in total and by branch.
Athena Patient Payment Tools Setup Management & Optimization
- The coordinator will set up document activate and manage the following Athena workflows to completion:
- Athena Payment Plans - configure and transition to automated payments
- Athena Statement Pay - activate and ensure full functionality
- Athena Guest Pay - enable platform-wide usage
- Athena Card on File - activate document workflows and train relevant staff
- Collection Agency Conversion
- Patient Statements on Hold - ensure branch and CBO staff confirm demographics at each encounter and release statement holds; provide training and process guidance.
Project Management
- Lead AR related projects from planning to completion.
- Build project timelines coordinate with IT Operations and RCM and monitor risks and deliverables.
Cross Functional Collaboration
- Work closely with branch teams CBO IT Operations and RCM leadership on AR cleanup and workflow improvements.
- Support automation AI initiatives and call campaign integrations as needed.
Process Documentation & Workflow Development
- Create standardize and maintain RCM process documentation for all assigned workflows.
- Map current gaps design improved processes and ensure cross functional adoption.
- Track progress and report regularly to supervisor.
- Bachelors degree in healthcare administration or a related field.
- Experience in a medical group or multisite RCM environment.
- Proficiency with insurance portals for eligibility EOB review and patient responsibility validation.
- Required experience with Athena Collector (payment posting patient AR workflows statements reporting portal features).
- Strong understanding of patient billing statements and consumer side RCM processes.
- Excellent verbal communication skills for patient financial discussions.
- Clear professional communication across all organizational levels (CFO IT Operations Branch staff vendors).
- Strong project management abilities for planning documenting and executing cross functional initiatives.
- Ability to draft refine and maintain process documentation and standard workflows.
- Effective organizational skills with the ability to manage multiple priorities.
- Self-starter with consistent follow-through.
- Highly detail oriented and process driven.
- Comfortable in a fastpacked RCM environment with competing deadlines.
Required Experience:
IC
Key Skills
About Company
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