Attendee Experience Manager (11 Meetings Program)

New York City, NY - USA

Monthly Salary: $ 65000 - 70000

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Title: Attendee Experience Manager (1:1 Meetings Program)
Reports to: Vice President Event Operations
Location: NYC or Remote

We are seeking a detail-oriented high-energy Attendee Experience Manager to own the end-to-end journey of our 1:1 Meetings program. This is a critical role for CRA as we scale this high-value offering. You will be the primary architect of the attendee experience ensuring that every participantfrom CISOs to sponsoring partnersreceives a seamless concierge-level experience. This role requires a unique blend of operational excellence technical proficiency and high-touch hospitality. You will move between managing data in our CRM configuring meeting software and leading onsite logistics on the event floor.

Responsibilities:

Program Strategy & Management

Own the end-to-end attendee journey for the 1:1 Meetings program including recruitment support onboarding scheduling and post-event follow-up.
Develop and refine standard operating procedures (SOPs) for the program to ensure scalability across the CRA event portfolio.
Collaborate with internal Sales and Marketing teams to ensure meeting targets are met and attendee personas align with sponsor needs.

Technology & Operations

Manage the tech stack for the program including registration platforms mobile event apps and specialized 1:1 matchmaking software (e.g. Grip).
Ensure data integrity across all platforms to facilitate accurate meeting schedules and reporting.
Create and manage communication flows (emails push notifications calendar invites) to maximize meeting show rates.

Onsite Execution

Lead the onsite delivery of the 1:1 program serving as the face of the experience for VIP attendees and sponsors.
Manage onsite help desks meeting zones and check-in logistics.
Act as the primary escalation point for any scheduling conflicts or technical issues during the event.

Performance & Analytics

Track and report on program KPIs including participation rates meeting completion rates and satisfaction scores (NPS).
Conduct post-event evaluations to identify areas for improvement and present findings to leadership.

Qualifications:

Experience: 35 years in event operations customer success or attendee management. Experience with Hosted Buyer or 1:1 Matchmaking programs is a significant plus.
Tech-Savvy: Proficiency with CRM systems (Salesforce/HubSpot) and event management software (Cvent Swapcard Grip etc.). You should be comfortable learning new platforms quickly.
Communication: Exceptional verbal and written communication skills with the ability to interact professionally with C-suite executives. Problem-Solving: A can-do attitude with the ability to stay calm and resourceful in fast-paced live-event environments.
Travel: Willingness to travel to event locations across the to 30% annually for onsite event execution.

Job Information (NYC)
For individuals assigned and/or hired to work in New York City CRA is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York City and takes into account numerousfactors that are considered in making compensation decisions including but not limited to a candidates qualifications skills competencies experienceand estimate of the current range is $65000 to $70000 which does not include other compensationbenefits package.

Equal Employment Opportunity
CyberRisk Alliance is committed to equal employment and advancement opportunity for all employeesand candidates for employment without regard to race color ancestry national origin religious creedgender physical or mental disability veteran status sexual orientation age or marital status inaccordance with the applicable laws and regulations.

About CyberRisk Alliance
CyberRisk Alliance provides business intelligence that helps the cybersecurity ecosystem connect share knowledge accelerate careers and make smarter and faster decisions. Through our trusted information brands network of experts and innovative events we provide cybersecurity professionals with actionable insights and act as a powerful extension of cybersecurity marketing teams. Our brands include SC Media the Official Cybersecurity Summits TECHEXPO Top Secret. Security Weekly InfoSec World Identiverse Cybersecurity Collaboration Forum Cybersecurity Collaborative ChannelE2E MSSP Alert LaunchTech Communications Execweb and ChannelPro Network. Learn more at .

Required Experience:

Manager