Technician, IT End-User Services
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Innovation starts from the heart. At Edwards Lifesciences were dedicated to developing ground-breaking technologies with a genuine impact on patients lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale enabling our diverse teams to optimize both efficiency and success. As part of our IT team your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
Provide on-site IT End-User related support and to assist in the installation integration and maintenance of computing devices.
How youll make an impact:
Configure and manage customer workstation portable computing devices and peripherals (Following defined imaging and deployment processes)
Perform daily support (moves adds changes etc.) for desktops laptops peripheral equipment and other IT related hardware (ex. VOIP Phones A/V support as applicable for your region etc.)
Manage installation of desktops laptops peripheral equipment and other IT related hardware
Training users in various situations educating them regarding use of hardware its software and related systems. Training would be brief one-on-one small group ad-hoc and hands on How-to instructions
Perform lifecycle upgrades and projects as directed
Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
Troubleshoot and repair hardware and/or Software for desktops laptops peripheral equipment and other IT related hardware (Tier 1/2)
Coordinate activities with third party vendors as needed (Order fulfillment Warrantees Project Needs Vendor relations / feedback and so forth)
Provide appropriate visibility of costs related to service requests and comply to approval requirements
Assist the business with tablet and mobile device support to meet operational / business needs
Other incidental duties: Manage port connections to provide point of use network availability; Manage assets including physical and electronic identification and control; Assist in answering Help Desk Calls from Users on an as needed basis
What youll need (Required):
H.S. Diploma or equivalent with minimum 1 year of related working experience Required
Associates Degree or equivalent in or technical degree/certificate in related discipline Preferred
What else we look for (Preferred):
Ability to manage users and PCs using Active Directory preferred
Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server Windows 7 Microsoft Office and Outlook)
Ability to perform IT hardware and software diagnostics and repairs (Laptops desk tops mobile computing devices peripherals IP Phones handheld scanners etc.)
Ability to configure use and maintain CISCO IP Phones
Effective cable management skills to maintain organized work stations and data closets
Ability to adapt and learn new technologies as needed
Strong written and verbal skills
Problem Solving skills including Trouble shooting techniques
Strong customer service focused skills
Strong organization and time management skills
High level of professionalism during interactions with customers and vendors
Using PC Images to configure computers for deployment / redeployment
Experience with platforms and applications (e.g Microsoft Office Suite Microsoft Outlook/Office365 Internet Explorer Windows 11 Active Directory Virtual Private Network (VPN) MobilePASS (one-time password software authentication solution for VPN access)
Experience using Help Desk ticketing software to manage service tickets
Basic written and verbal communication interpersonal and relationship building skills
Basic problem solving and troubleshooting techniques
Adhere to all company rules and requirements (e.g. pandemic protocols Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
Edwards Lifesciences (NYSE: EW), is the global leader of patient-focused medical innovations for structural heart disease and critical care monitoring. We are driven by a passion for patients, dedicated to improving and enhancing lives through partnerships with clinicians and stakehol ... View more
