Senior Manager, In-Store Experience

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3600 associates the companys products are sold at key retailers online and offline and through distributors around the world.

Role Summary

The Senior Manager In-Store Experience Americas owns the strategy execution and scaling ofSharkNinjasin-store presence across the Americas. This roleis responsible forensuring that all field executionbrand ambassadors promoters beauty advisors service labor and major retail buildoutsis delivered consistently efficiently and in alignment with Sales priorities.

This is a leadership role designed toreduce execution risk improve conversion at shelf and enable scalable growth particularly asSharkNinjaexpands across LATAM.

Mission

Deliver best-in-class in-store execution across the Americas by centralizing ownership of field labor and service programs ensuring Sales strategies translate into consistent high-quality experiences for retailers and end consumers.

Why This Role Exists

AsSharkNinjasretail footprint grows in complexity and geography in-store execution can no longer be managed through a single-market or project-by-project model. This role provides senior ownership across regions vendors and programsallowing the organization to scale without sacrificingexecutionquality or leadership focus.

Key Outcomes (First 12 Months)

• A standardized Americas-wide in-store execution model
• Clear execution standards playbooks and KPIs across all field programs
• Improved quality and consistency of brand ambassadors and field labor
• Reduced remediation rework and last-minute escalations
• Stronger alignment between Sales plans and in-store reality

Core Responsibilities

• Own all in-store execution programs across the Americas
• Lead and govern brand ambassador promoter beauty advisor and field service programs via 3PL partners
• Oversee major retail buildouts shop-in-shop installations merchandising continuity and remediation initiatives
• Establish execution standards operating rhythms and performance KPIs
• Manage vendor performance cost control and continuous improvement
• Partner closely with Sales Retail Excellence Events and Training teams to align priorities and timing
• Serve as the primary escalation owner for in-store execution risks

People Leadership

• Directly manage theRetail Services Project Manager US
• Provide prioritization coaching and escalation support
• Build a scalable execution model that reduces dependency on individual contributors

Key Stakeholders

• Americas Sales Leadership
• Retail & Trade Marketing
• Events & Experiential Retail
• Training & Enablement
• 3PL agencies and field vendors

What Success Looks Like

• In-store execution is predictable consistent and trusted by Sales
• Retail partners experience fewer issues and higher quality engagement
• Leadership time shifts from troubleshooting to growth strategy
• Americas and LATAM expansionissupported without incremental execution chaos