Service Delivery Manager

Manchester - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What Youll Do:

Partner with stakeholders toidentifyoperational challenges and define comprehensive solutions

Evaluate emerging technologies and best practices for Service Desk and EUC operations

Design new processes and procedures that enhance efficiency and user experience

Document solution requirements and create implementation roadmaps

Lead end-to-end delivery of technology implementations and process improvements

Manageprogrammetimelinesresources and stakeholder expectations

Coordinate across technical teams Service Desk staff and end-users

Identifyand mitigate risks proactively

Ensure quality standards and successful adoption across teams

Oversee the transition from implementation to steady-state operations

Monitor performance metrics and service quality during stabilization phase

Troubleshoot issues andoptimizeprocesses based on real-world performance

Translate technical concepts for non-technical stakeholders

Gather feedback and incorporate insights into solution refinement

Present recommendations and results to senior leadership

What Were Looking For:

Proven ability to define design and deliver technology solutions

Strong project management capabilities withdemonstratedsuccess

Experience managing complex implementations in IT service environments

Ability to balance solution design with practical delivery constraints

Solid understanding of Service Desk operations and ticketing systems

Knowledge of End-User Computing environments and device management

Familiarity with IT infrastructure and support processes

Experience working with diverse stakeholder groups

Strong interpersonal skills and emotional intelligence

Ability to motivate teams and drive adoption of change

Collaborative approach to problem-solving

3 years in IT service delivery project management or operations management roles

Demonstrated experience implementing technology solutions or process improvements

Track recordof successful project delivery in IT environments

ITIL Foundation certification or equivalent IT service management credential

Project Management Professional (PMP) or Agile certification

Background in change management or organizational transformation

Lean or Six Sigmamethodologyexperience

Location

Manchester United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!

Required Experience:

Manager