Conversational UX Designer (mwd)

Conversational UX Designer (m/f/d)

Hamburg/Berlin/Cologne hybrid

DEPT is a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing our 4000 specialists deliver growth invention services across Brand & Media Experience Commerce CRM and Technology & Data. Were 5050 tech and marketing partner-led and first to move. Clients include Google Lufthansa Meta eBay and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas products and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.

As UX Conversational Designer you lay the foundation for fantastic end-to-end user experiences: Combining UX design dialogue structuring and advanced prompt crafting to support intelligent natural interactions in both chat and voice. You have an appetite for complex challenges and cant wait to translate them into beautiful and smart digital products. And you enjoy working in a dynamic environment with the best and most fun people the industry has to offer.

WHAT YOULL DO

• Bringing new ideas around AI assistant best practices and cross-industry insights towards your project teams;
• Designing conversational flows and dialogue structures;
• Defining tone voice and assistant personality that works across channels and interaction styles;
• Translate strategy and insights into well considered user-centered flows;
• Substantiate your design choices with annotations and create simple prototypes;
• Presenting your work to clients and stakeholders and handle input and feedback;
• Working back-to-back with Product Managers AI engineers and developers to help shape the final user experience;
• Conduct testing and iterative improvement of conversations and prompts based on user behavior conversational metrics and qualitative feedback.

WHAT YOU BRING

• 4 years of experience as UX and/or Conversational designer at an agency or renowned brand;
• Experience with designing chatbot or voicebot solutions;
• Excellent writing and communication skills especially for task-oriented and natural-sounding dialogues
• A strong portfolio (website or PDF) demonstrating your experience and passion;
• Experience with working in multidisciplinary teams;
• Working proficiency in English and German;
• Experience with Figma and collaborative tools;
• Availability to start working in Germany.

WE OFFER:

• Flexible hybrid working policy (1-2 days at the office depending on location);
• Company pension scheme.
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Occasional breakfast/lunch at the office Smoothie Tuesdays.
• Stay happy and healthy with a contribution to your health through the OpenUp platform;
• 30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios internet costs and/ or public transport.
• Future Bens - Exclusive access to sustainable healthy products at attractive deals.
• Social events plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named Agency of the Year at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small local or global at DEPT youll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT

We are a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing we create what is next by pioneering ideas acting fast and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious move with intent and never stop inventing. Our culture runs on three values: better together relentlessly curious and get sh*t done. It is how we work how we grow and how we make things that matter.

At DEPT you will find the freedom to explore the space to collaborate and the trust to make a real impact for our clients for each other and for the world we are helping to build.

DIVERSITY EQUITY & INCLUSION

At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.

Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity equity and inclusion Check out our efforts here.