Services Controller

General information

Job description

Hire and Sales Co-ordinators

Post description

TIC Services Controller

Division

Lifting - Test Inspect & Certify / TIC

Title

Services Controller

Contract type

Permanent Full Time

Location

Location

United Kingdom Midlands Lifting TIC

Vacancy contact last name

Woods

Vacancy contact first name

Paddy

Vacancy contact email

Number of positions to be provided

1

Employment Details

Contract hours

42.50

About the role

The Role

GAP Lifting Hire & Sales offers one of the largest ranges of lifting equipment and accessories in the industry. GAP Liftings TIC team are responsible for managing and scheduling the Test Inspection and Certification (TIC) of lifting and working at height equipment whether its harnesses in the Highlands or cranes in Cornwall we cover it. Furthermore we can repair service install and supply any equipment to meet your requirements.

Based in our Leeds depot the Customer Service Controller (TIC Controller) will be responsible for:
Liaising with customers suppliers and GAP colleagues to ensure enquiries are evaluated and prepared in line with the customer requirements.
Assessing quoting and overseeing installation load testing and technically complex jobs
Ensuring engineers have the necessary equipment support and information to complete the works on schedule on budget and in accordance with the job specification
Handling telephone and email enquiries providing accurate information on the services offered by TIC.
Preparing and submitting the necessary RAMS permits and paperwork in advance of the job ensuring that works can commence as scheduled.

About You

Successful applicants should demonstrate the following:
Proven experience within an administrative or customer service related role
Experience in scheduling works managing team diaries and dealing with customer queries would be highly beneficial however full training will be provided
Excellent customer service skills both over the phone and via email
Ability to work effectively within a fast-paced environment whilst managing conflicting priorities
Proficient in Microsoft Office including Excel and Word
Candidates with experience of working in the hire industry would be preferred although this is not essential as full training will be provided.

About Us

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. Were looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee youll enjoy loads of benefits such as profit share loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:
Competitive salary and bonus scheme
Up to 25 days annual leave plus bank holidays
The option to buy up to 5 days additional leave
Contributory Pension Scheme
Life Assurance
Employee Welfare Fund (Company-funded social events)
Cycle to Work Scheme
Health & Wellness (Well-being Hub Employee Assistance Helpline Annual Flu Jab

So what next

If you think you fit the profile we would love to hear from you.
To apply all you need to do is upload your CV and complete our short application form and well take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER