Technical Delivery Manager – SFMC

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Technical Delivery Manager oversees engineering and delivery of Enterprise Transactional Communications platform using Salesforce Marketing Cloud (SFMC). This role focuses on enhancing customer engagement through SFMCs integration with Adobe tools such as AEM Real-Time CDP and Journey Optimizer. Candidates should have strong technical skills in SFMC Adobe Experience Cloud integration AWS and proven leadership and stakeholder management experience.

Responsibilities:

Delivery Leadership: Oversee end-to-end delivery of SFMC engineering initiatives ensuring alignment with business goals timelines and quality standards.
Platform Integration: Lead integration efforts between SFMC and Adobe CDP/AJO to enable real-time audience activation behavioral event-triggered campaigns and unified customer profiles.
Omnichannel Experience Enablement: Architect and implement personalized journeys across email SMS push and direct mail using SFMC and AJO workflows.
Automation & Configuration: Manage Automation Studio Journey Builder and Audience Builder configurations to support dynamic content and triggered campaigns.
Operational Excellence: Ensure platform stability performance optimization and proactive monitoring across SFMC and integrated systems.
Team Management: Mentor cross-functional engineering teams fostering agile delivery practices and continuous improvement.
Stakeholder Engagement: Collaborate with product owners marketing leaders and IT stakeholders to define roadmaps and report progress.

Qualifications:

Bachelors or masters degree in computer science Information Systems or related field.
SFMC Expertise: Deep knowledge of SFMC modules including Automation Studio Journey Builder Email Studio and Contact Builder.
Adobe MarTech Stack: Experience integrating SFMC with Adobe Real-Time CDP and AJO for audience segmentation journey orchestration and engagement analytics.
AWS Proficiency: Hands-on experience with AWS services such as Lambda S3 Glue and API Gateway for data exchange and automation.
Data Integration: Familiarity with file-based and API-based data flows between CDP SFMC and Salesforce Data Cloud.
DevOps & CI/CD: Experience with deployment pipelines version control and release management in cloud environments.
GenAI skill set (e.g. experience with generative AI tools prompt engineering and AI-driven campaign optimization) is a major plus.
Proven experience in Agile delivery (Scrum SAFe) and backlog management.
Strong leadership and team management skills especially in offshore delivery models.
Excellent communication and stakeholder management abilities.
Strategic thinking and problem-solving in complex dynamic environments.
Ability to navigate ambiguity and overlapping responsibilities with clarity and influence.

Additional Qualifications:

Certifications in SFMC Adobe Experience Platform or AWS (e.g. AWS Certified Solutions Architect) preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Required Experience:

Manager

Responsibilities:

Delivery Leadership: Oversee end-to-end delivery of SFMC engineering initiatives ensuring alignment with business goals timelines and quality standards.
Platform Integration: Lead integration efforts between SFMC and Adobe CDP/AJO to enable real-time audience activation behavioral event-triggered campaigns and unified customer profiles.
Omnichannel Experience Enablement: Architect and implement personalized journeys across email SMS push and direct mail using SFMC and AJO workflows.
Automation & Configuration: Manage Automation Studio Journey Builder and Audience Builder configurations to support dynamic content and triggered campaigns.
Operational Excellence: Ensure platform stability performance optimization and proactive monitoring across SFMC and integrated systems.
Team Management: Mentor cross-functional engineering teams fostering agile delivery practices and continuous improvement.
Stakeholder Engagement: Collaborate with product owners marketing leaders and IT stakeholders to define roadmaps and report progress.

Qualifications:

Bachelors or masters degree in computer science Information Systems or related field.
SFMC Expertise: Deep knowledge of SFMC modules including Automation Studio Journey Builder Email Studio and Contact Builder.
Adobe MarTech Stack: Experience integrating SFMC with Adobe Real-Time CDP and AJO for audience segmentation journey orchestration and engagement analytics.
AWS Proficiency: Hands-on experience with AWS services such as Lambda S3 Glue and API Gateway for data exchange and automation.
Data Integration: Familiarity with file-based and API-based data flows between CDP SFMC and Salesforce Data Cloud.
DevOps & CI/CD: Experience with deployment pipelines version control and release management in cloud environments.
GenAI skill set (e.g. experience with generative AI tools prompt engineering and AI-driven campaign optimization) is a major plus.
Proven experience in Agile delivery (Scrum SAFe) and backlog management.
Strong leadership and team management skills especially in offshore delivery models.
Excellent communication and stakeholder management abilities.
Strategic thinking and problem-solving in complex dynamic environments.
Ability to navigate ambiguity and overlapping responsibilities with clarity and influence.