Associate, Customer Service

The position of Associate Customer Service is based in Pittsburgh Pennsylvania with a remote option available. This is an entry level role with the goal to progress to Customer Relationship Specialist Customer Service within six months. The primary responsibility of the Customer Relationship Associate is to successfully complete training and under guidance answer product questions and suggest information about other products and services process purchase orders prepare correspondence work with internal teams to fulfill customer needs and provide backup coverage for OLW receptionist. The overall goal is to provide the best customer service to internal and external customers every transaction every time.

Essential Duties and Responsibilities:

• Provide quality telephone and email support with a high degree of customer service expertise and timeliness focusing on order management functions
• Work with other departments and internal teams to assure prompt and professional resolution of customer requests
• Responsible for processing customer purchase orders with highest level of accuracy and efficiency
• Meet personal/team qualitative and quantitative targets
• Ability to work effectively with team members to resolve customer issues
• Maintain current knowledge of all product and service offerings
• Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system
• Requires strong attention to detail outstanding resourcefulness and the ability to work within a team setting

Must be available to work standard shift until 8 pm EST and work company holidays.

Qualifications Required (Non-Negotiable):

• Associates Degree: Bachelors Degree preferred
• At least 1 year of customer service experience
• Comprehensive knowledge of Windows software Excel Outlook Word
• Familiarity with CRM (Customer Relationship Management) systems and practices
• Strong written and verbal communication skills along with active listening
• Ability to multi-task set priorities and manage time effectively

Qualifications Preferred (Negotiable):

• Oracle E Business Suites Order Management and/or Depot Repair experience
• Experience working with distribution
• Gas detection experience (sales customer service)
• Experience with
• Additional Language skills a plus

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