Back Office Team Manager

Wilmington, DE - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Best Egg is a market-leading tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track so they can be money confident no matter what life throws at them.

We offer top-tier benefits and growth opportunities in a culture built on our core values:

Put People First We foster an inclusive flexible and fun workplace.

Create Clarity Open communication drives trust and results.

Get Things Done We focus prioritize and deliver with excellence.

Deliver with Heart We lead with kindness humility and strong teamwork.

Listen to Our Customers Their needs drive our innovation.

Barclays has entered into an agreement to acquire Best Egg withclosing expected to take placein Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture lower cost of funds and increased employee growth opportunities across a global brand we are excited about the future of the Best Egg brand under the Barclays umbrella.

We are looking for collaborative innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If youre inspired by growth and want to make a real difference Best Egg is the place for you.

Were proud to be an equal opportunity employercommitted to building a diverse inclusive team.

The Manager of Backoffice will manage and develop a Best in Class team that is responsible for helping

resolve customer issues originating primarily from inbound correspondence. This includes but is not

limited to misapplied payments credit bureau updates and disputes and general servicing requests.

The Manager of the Backoffice team will also oversee and manage lien filings and terminations. This

position will report to the Specialty and Backoffice Team Lead and will be responsible for ensuring

that we achieve and maintain service level standards and quality objectives. The manager will also

assist with planning recruiting/hiring quality management strategic testing and special projects.

Keys to success in this role will include enhancing the Customer Experience creating efficiencies

within processes identifying and addressing customer trends and fostering a strong transparent

relationship with all Colleagues. Flexibility excellent time management and multi-tasking skills are

essential.

Duties & Responsibilities

Manage the daily business workflow with the team and assist in creating efficiencies
Scheduling and workforce management
Recruitment and interviewing
New hire and ongoing training
Quality monitoring and coaching
Account audits and root cause analysis
Complaint handling and customer escalations
Performance reviews and development

Development

Bachelors Degree preferred
2 years of Customer Service Collections &/or Call-Center experience
2 years of experience in a similar Backoffice role
People &/or project management experience
Excellent written oral and presentation skills
Proven track record of innovation clever problem solving and high-quality
Strong organization and prioritization skills
Must embrace change and thrive in an evolving department

Leadership

Comfortable interacting with colleagues from all levels of management within the
business and externally with our supporting call centers
Demonstrate leadership skills including self-direction mentoring leading change through positive behavior
Passionate about identifying trends and opportunities to simplify automate and standardize processes
Provide and solicit opinions when designing tools that will be used by internal colleagues

Culture

Ability to lead a high-functioning team emphasizing collective ownership
Be confident and willing to challenge status quo but also willing to concede and execute others ideas when necessary
Capable of teaching and learning from others to promote continuity of knowledge andpersonal development
Ability to work effectively as a team member and as an independent contributor

$70000 - $80000 a year

In addition to semi-monthly salary payments this position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target 20% of base salary.

Employee Benefits

Best Egg offers many additional benefits for our employees including (but not limited to):

Pre-tax and post-tax retirement savings plans with a competitive company matching

program

Generous paid time-off plans including vacation personal/sick time paid short--

term and long-term disability leaves paid parental leave and paid company

holidays

Multiple health care plans to choose from including dental and vision options

Flexible Spending Plans for Health Care Dependent Care and Health

Reimbursement Accounts

Company-paid benefits such as life insurance wellness platforms employee

assistance programs and Health Advocate programs

Other great discounted benefits include identity theft protection pet insurance

fitness center reimbursements and many more!

#LI-REMOTE

In compliance with the CCPA Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager