Reservation Supervisor
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Job Location:
Ula - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly organized and customer-focused Reservation Supervisor to join our team in AlUla Saudi Arabia. As a Reservation Supervisor you will play a crucial role in managing our reservation department ensuring exceptional guest experiences and maximizing revenue through efficient booking processes.
- Oversee and manage the daily operations of the reservation department
- Train mentor and supervise reservation agents to maintain high service standards
- Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
- Analyze booking trends and occupancy rates to optimize revenue and pricing strategies
- Collaborate with other departments to ensure seamless guest experiences
- Handle complex reservation inquiries and resolve guest issues promptly
- Generate and analyze reports on reservation performance and key metrics
- Stay updated on industry trends and competitor offerings to maintain a competitive edge
- Ensure compliance with all relevant hospitality regulations and standards
- Participate in cross-functional projects to improve overall hotel operations
Qualifications :
- Proven experience in hotel reservations with at least 2-3 years in a supervisory role
- In-depth understanding of hotel operations and reservation management systems
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Detail-oriented with a focus on accuracy and efficiency
- Proficient in data analysis and report generation
- Ability to make quick informed decisions in a fast-paced environment
- Customer-centric approach with a commitment to guest satisfaction
- Proficiency in Microsoft Office Suite and reservation management software
- Bachelors degree in Hospitality Management or related field preferred
- Multilingual skills are a plus with fluency in English required
- Flexibility to work varying shifts including weekends and holidays
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Dhtml
- Income Tax
- IT Service Desk
- ERP
- ACCA
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
