Client Portfolio Manager I – Medical Device Services (Onsite or Remote)

Job Summary

The Client Portfolio Manager I (CPM I) supports the successful delivery and growth of a defined portfolio of medical device testing and consulting projects across Eurofins Medical Device Services. This role is a combination of portfolio coordination and project services execution serving as a bridge between Client Portfolio Managers Project Services Coordinators and Operations teams.

The CPM I focuses on ensuring projects are initiated correctly tracked effectively and delivered with high quality and efficiency while gaining exposure to account management financial fundamentals and cross-functional coordination. This role is ideal for a professional who wants to build a career in client portfolio management program coordination and business operations within a regulated technical environment.

Key Responsibilities

Portfolio & Project Coordination

• Support a defined portfolio of active client projects across multiple service lines (testing and consulting).
• Assist and lead project initiation planning execution monitoring and closeout activities.
• Maintain portfolio tracking tools timelines risk logs and action registers.
• Ensure project documentation scopes and deliverables remain current and accurate.
• Serve as a point of coordination between Client Portfolio Managers Project Services Coordinators and lab/consulting operations.

Project Setup & Administrative Execution

• Ensure projects are correctly set up in LIMS and CRM systems.
• Verify completeness of project inputs: quotes contracts POs payment status samples and documentation.
• Proactively follow up on missing or incorrect information to prevent delays.
• Maintain project records data integrity and traceability.

Delivery Support & Quality

• Support adherence to scope schedule and quality standards for assigned projects.
• Track project status and escalate risks or delays.
• Assist in preparing meeting materials status reports and client communications.
• Help manage documentation such as protocols change orders meeting minutes and deliverables.

Financial & Backlog Support

• Assist in tracking project financials including POs invoices and backlog health.
• Support forecasting accuracy through timely data updates and reporting.
• Learn margin fundamentals by supporting scope discipline and change management processes.

Client Experience Support

• Contribute to a high-quality client experience by ensuring project logistics are accurate and well communicated.
• Support senior CPMs in maintaining clear professional client communication.
• Ensure client requirements are documented and translated into operational execution.

Process Tools and Continuous Improvement

• Support the use of CRM LIMS and BI tools (e.g. Microsoft CRM eLIMS Power BI).
• Identify opportunities to improve workflows templates and project setup processes.
• Contribute to the development and maintenance of SOPs templates and playbooks.

Success Metrics (KPIs)

• On-time project setup and initiation
• Accuracy and completeness of project documentation and system entries
• Portfolio visibility and data integrity
• On-time milestone achievement support
• Reduction in project setup errors or delays
• Positive internal stakeholder feedback
• Contribution to client satisfaction and service quality

Qualifications :

Required

• 2-4 years of experience in project management operations or client services preferably within a laboratory technical or regulated environment.
• Proficiency with Microsoft Excel and other project tracking tools.
• Demonstrated organizational skills and attention to detail.
• Strong written and verbal communication abilities.

Preferred

• Bachelors degree in Business Administration Management Life Sciences or related field.
• Experience with LIMS CRM ERP or PSA systems.
• Exposure to medical device pharmaceutical or laboratory service industries.
• Basic understanding of project management methodologies or Lean/Six Sigma concepts.

Key Attributes for Success

• Entrepreneurial mindset with a drive for continuous improvement and operational excellence.
• Proactive approach anticipates needs and takes ownership to resolve issues.
• Strong teamwork and interpersonal skills across cross-functional teams.
• Analytical and solution-oriented thinking; comfortable with data-driven decision-making.
• Adaptability and enthusiasm for navigating and improving evolving processes and organizational structures.

Additional Information :

What we offer:

• Excellent full time benefits including comprehensive medical coverage dental and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

Yes

Employment Type :

Full-time