Senior Client Partner – Life Sciences (Pharma & Biotech Focus)

The Commercial discipline is responsible for driving business growth managing partnerships and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. Members include business development staff of all levels client partners alliances and partnerships managers industry advisors and operational leads. 

The Senior Client Partner role at Endava is a senior leader within the Commercial organisation. They own the relationship with the client and the delivery organisation ensuring alignment on goals expectations and deliverables. This role is responsible for managing and growing key client relationships achieving significant revenue growth and identifying new business opportunities. The Client Partner plays a critical role in maintaining and expanding these relationships through exceptional client experiences continuous improvement exemplary service delivery and strategic foresight.

Responsibilities:

Commercial Leadership

• Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion.
• Develop and execute strategies to achieve 20% (or as agreed) revenue growth within the client portfolio.

Pipeline and Strategy Management

• Actively manage and develop a pipeline within accounts aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM).
• Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.

Client Engagement

• Dedicate over 50% of time to cultivating new business and relationships within clients actively participating in promotional activities.
• Proactively leverage professional networks to generate new opportunities with existing clients.
• Build personal brand and relationships with senior stakeholders (C-level across business tech sales marketing) within the client portfolio.
• Spend significant time face-to-face with clients ensuring strong engagement and understanding of their needs.

Financial Management

• Accountable for revenue and profit forecasts and delivery.
• Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight. 
• For mature accounts iteratively explore replacement pipelines to mitigate ramp-downs. 
• Ensure accurate financial forecasts projections and adjustments. 
• Manage and mitigate risks effectively including succession planning. 
• Own P&L and meet agreed financial targets (budgets order book revenue margin and other metrics). 

Strategic Planning and Execution 

• Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs including strategies for significant renewals. 
• Drive continuous improvement and innovation in solutions commercials and positioning within the portfolio. 
• Focus on building industry expertise and credentials to enhance client engagement and service delivery. 

Operational Excellence 

• Ensure compliance with governance business rules and regulatory standards. 
• Embed critical initiatives and processes within the client portfolio to achieve strategic objectives. 
• Foster a culture of high performance and continuous improvement within the team.

Qualifications :

• Proven track record in client leadership roles within the Life Sciences industry ideally with focus on Pharma and/or Biotech
• Strong and active network of senior industry contacts
• Deep understanding of the strategic operational and digital challenges facing the sector
• Demonstrated commercial acumen experience managing and growing client portfolios
• Proficiency in financial management including P&L management forecasting and risk management
• Extensive experience in developing and executing client strategies that drive business growth
• Demonstrated subject matter depth across Pharma/Biotech clinical development and commercial functions with hands-on knowledge of end-to-end business processes enabling technologies and cross-functional stakeholder needs (e.g. clinical ops/data safety/PV regulatory/quality market access omnichannel/CRM and patient services)
• Proven understanding of transformation in highly regulated Life Sciences environments including GxP-aligned compliance and validation data integrity and audit readiness privacy/consent controls and modernization of data/platforms and AI/digital solutionstranslating these into measurable client outcomes
• Experience in strategic initiatives transformation projects or large-scale integrations is a plus
• Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with Sales
• Exceptional leadership negotiation and relationship management abilities
• Experience in driving continuous improvement and innovation in client solutions and service delivery.

Additional Information :

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;   
• Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
• Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
• Health: Global internal wellbeing programme access to wellbeing apps;
• Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.

Additional Employee Requirements  

• Participation in both internal meetings and external meetings via video calls as necessary. 
• Ability to go into corporate or client offices to work onsite as necessary. 
• Prolonged periods of remaining stationary at a desk and working on a computer as necessary. 
• Ability to bend kneel crouch and reach overhead as necessary. 
• Hand-eye coordination necessary to operate computers and various pieces of office equipment as necessary. 
• Vision abilities including close vision toleration of fluorescent lighting and adjusting focus as necessary. 
• For positions that require business travel and/or event attendance ability to lift 25 lbs as necessary. 
• For positions that require business travel and/or event attendance a valid drivers license and acceptable driving record are required as driving is an essential job function.

*If requested reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs absent undue hardship.   

USA Benefits (Full time roles only does not apply to contractor positions)

• Robust healthcare and benefits including Medical Dental vision Disability coverage and various other benefit options  
• Flexible Spending Accounts (Medical Transit and Dependent Care)  
• Employer Paid Life Insurance and AD&D Coverages  
• Health Savings account paired with our low-cost High Deductible Medical Plan  
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest   

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work :

Yes

Employment Type :

Full-time