Associate Systems Engineer – Linux & AI Automation

We operate missioncritical systems that enable Visas clients and processors worldwide. As an Associate Systems Engineer youll join a global team that plans implements and supports secure resilient endpoints and platformspartnering closely with vendors and global support groups to deliver nimble clientcentric solutions.

Key Responsibilities: 

• Provide project management technical advice and handson support to client institutions and processorsconsistently exceeding customer expectations.

• Coordinate projects endtoend with proper documentation keep tasks and status up to date.

• Create implementation scripts (Shell python & more) for vendor field engineers and support teams to enable installation and activation.

• Perform remote installations of Linux systems in partnership with onsite vendor engineers.

• Work proactively with Global Support clients and vendors to deliver flexible solutions and resolve system problems quickly.

• Manage customer satisfaction commitment and expectations to high service levels handle escalations appropriately.

• Ensure deployments follow Visa security guidelines report and remediate any noncompliance.

• Communicate and collaborate cordially within a global team across cultures and time zones.

• Work with stakeholders to translate business problems into AI use cases define requirements and design solution architectures.

• Collect clean and prepare data build and train models (traditional ML and deep learning/LLMs) evaluate performance and iterate.

• Design build and maintain agentic workflows where LLM agents can plan call tools and coordinate multistep tasks (e.g. retrieval calling APIs writing to databases).

• Deploy models as APIs or services integrate with existing applications implement and tune orchestration around tools and plugins (MCPstyle connectors functioncalling schemas vector DBs) including prompt design safety/guardrails and evaluation of agent behavior. Ability to isolate and resolve critical system issues to minimize impact and downtime strong analytical judgment under minimal supervision.

• Participate in an oncall rotation to support multiple systems during offhours work evenings/weekends as needed.

• Provide weekly reporting for CMDB and BASE II records act as Change & ServiceNow Coordinator to ensure incidents/changes comply with ITIL and ServiceNow rules.

• Act as Inventory Record Coordinator to ensure accurate and timely inventory updates.

• Partner with leaders to drive continuous improvement team efficiency and technical upskilling.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications

• Bachelors degree OR 3 years of relevant work experience

Preferred Qualifications

• 2 or more years of work experience
• Linux experience/shell scripting .
• 1 - 2 year of experience in development and programing in Python and Java is a plus.
• Handson experience with ServiceNow (Change/Incident/CMDB);
• Red Hat certification (e.g. RHCSA RHCE) or equivalent Linux certification.
• Experience & proficiency in writing shell & python scripts and automations for infrastructure installs.
• Experience with large language models and GenAI including prompt engineering retrieval-augmented generation and evaluation of LLM-based applications
• Hands-on work with agentic/LLM orchestration frameworks (e.g. LangChain semantic routers or similar) and tool-calling ecosystems (such as MCP-style connectors or function-calling schemas
• Familiarity with Visa deployment/security standards and audit/compliance processes.
• Vendor coordination and remoteinstall support across global time zones. 

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 88000.00 to 136900.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time