BellpersonValet

As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa you will be the first point of contact for our valued guests creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality excellent communication skills and a dedication to delivering exceptional service this could be the perfect role for you!

include the following:

• Assist all guests during and throughout their arrival and departure.
• Maintain cleanliness safety and order in all of his/her work areas.
• Insure all complaints are handled in a caring and professional manner with the proper follow-up action taken. Follow up logged and communicated to Front Drive Manager.
• Be a Fairmont Sonoma Mission Inn & Spa ambassador an essential first or last contact for our VIPs and group guests.
• Maintain open lines of communication with all other hotel departments especially the Director of Front Office Operations/Guest Services Manager/Supervisor and the Front Desk/Royal Services/Bell staff.
• Assist the Front Office Managers in various projects completing assigned work in a timely and professional manner
• Coordinate Golf Club movements 
• Understanding and consistently practicing all aspects of the Fairmont/ACCOR/LQA and other aspects of Bell person & Valet service standards 
• Assisting with replacing propane at the fire-pits
• Covering up the fire-pits and outdoor furniture during inclement weather
• Ensure the outdoor furniture is neatly arrange and organize.
• Assisting with all & any food service items & other equipment being returned to their respective departments
• Managing the inventory and maintenance of the bikes and bike equipment along with the lawn games and setting up & storing the lawn games daily
• Actively supporting all hotel committees (Green RiiSE Healthy & Safety Guest Satisfaction Heart of House)
• Immaculate grooming
• Able to lift 30 pounds and to walk up and down 3 flights of stairs

Hourly rate $20.00

Qualifications :

QUALIFICATIONS

• The ideal candidate should be able to demonstrate problem-solving skills and the ability to de-escalate conflicts.
• To perform this job successfully an individual must be able to perform each essential duty satisfactorily. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Open availability- so set days off- Must be available weekends/ Holidays/ mornings/ Nights 
• Customer service experience a plus
• Excellent written and verbal communication skills
• Have a clean valid CA divers licens

.Hourly rate $20.00

Additional Information :

Fairmont Sonoma Mission Inn & Spa an elegant Spanish mission-style Inn boasts exceptional accommodation in the heart of Wine Country.  As one big team community of service professionals we come together and work with a common purpose to welcome connect and serve others. 

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. 
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time