Resource Specialist I
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Job Location:
Newton, MA - USA
Hourly Salary:
$ 17 - 25
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Care Transition Specialist completes administrative responsibilities related to care progression and care transitions along the continuum of care. They work collaboratively with nurse care coordinators social workers physicians and other care team members. The Care Transition Specialist is responsible for acting as an advocate for patients and patient families and strives to support Newton Wellesley Hospitals aim for high quality care high customer satisfaction and optimal resource management.Essential Functions:
1. Provides direct administrative support to the care team patients and patients caregivers:
a. Support the administrative tasks and communication related to post discharge care (e.g. the 4Next
process faxing to long term care facilities follow-up appointments etc.).
b. Performs administrative tasks to support the ordering of equipment completion of forms and
medication authorizations.
c. Distributes key forms and documents to comply with regulations (e.g. MOON IM etc.).
d. Arranges all types of patient transportation under the direction of the care team.
e. May participate in family meetings and interdisciplinary huddles to solicit and provide input related
to their responsibilities.
f. Completes administrative documentation under the direction of the care team.
2. Collects confirms and verifies key patient information (i.e. demographics health care proxy benefit
verification and patient preferences for pharmacy VNA etc.)
3. Maintains knowledge and reference materials on key resources available to patients and patients caregivers
across the continuum:
a. Acts as a knowledge resource for post-acute care resources included but not limited to insurance
requirements facility attributes contact information etc.
b. Identifies and refers patients to community services (i.e. transportation food programs day
programs and financial programs)
c. Communicates consults and collaborates with a wide range of social agencies clinics schools and
courts under the direction of the care team
Qualifications
Education:
- High School Degree or GED required.
- Associates Degree or Bachelors Degree preferred and health care experience preferably in extended care facilities and community agencies.
- Preferred experience in hospital discharge planning long term care facility community health or utilization review.
Job Knowledge and Skills:
- Interpersonal skills to interact effectively with various levels of staff patients families and community organizations.
- Must be able to participate effectively in an interdisciplinary team setting.
- Extensive knowledge of regulations community organization state and federal systems medical terminology andlevels of health care.
- Must be able to manage a variable workload with the ability to constantly change priorities. Requires ability to work proactively and independently.
- Requires basic typing and/or computer data entry skills experience with personal computer and software desirable.
- Must be very flexible in a constantly changing environment.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $25.28/HourlyGrade
3EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Key Skills
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
