Customer Service Representative
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Job Location:
Grande Prairie - Canada
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
The Customer Service Representative is responsible for the efficient and effective customer service at the rental counter. This position performs sales transactions purchasing assists in servicing equipment and performs a variety of administrative functions.We look forward to you joining our team!
Job Description:
Writing service reports and completing related reporting information
Ensuring accurate parts and bulk inventory
Coordinating and scheduling compliant services (CVIPs freight movement non destructive testing)
Provides efficient and effective customer service at the rental counter ensuring company standards are met
Interfacing with the customers by telephone or in person in a prompt courteous business-like manner
Performs inside sales of all products and services including rentals that the company offers
Draws up rental and sales contracts
Processes equipment returns and closes rental contracts
Performs other equipment inquiries through the companys computerized programming
Uses and maintains knowledge of the purchase order system
Assists in servicing equipment as required
Keeps paperwork current to insure prompt action on all transactions
Supports the branch with safety administration
Qualifications:
Previous direct sales experience is an asset
Rental experience is preferred
Exceptional customer service skills
Understanding of construction phases is an asset
Must be knowledgeable of entire rental fleet and be able to demonstrate equipment whenever appropriate to increase customer awareness of product offerings and product applications
Able to work in a fast-paced environment
Able to work under extreme pressure deadlines and repetitive tasks
Ability to work on-call hours as required (organized in advance)
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
