Associate, ESM Operations Support Center

The Enterprise Supplier Management Operations (ESM Ops) team is seeking a highly skilled communicator to educate our customers Capital One associates and external vendors on Capital Ones Procure-to-Pay (P2P) process in Coupa. This individual will assist with troubleshooting customer issues with a focus on process improvements to create a more intuitive P2P customer experience.

The ideal candidate will be detail oriented have excellent problem solving and communication skills combined with a passion for servicing customers and resolving complicated issues. Associates must be able to work autonomously and with other COF associates when resolving and researching various issues/requests. Successful associates are self-motivated possess strong decision making ability and are comfortable researching and solving problems across multiple areas and systems.

Responsibilities:

• Interact across different communication channels and systems to resolve customer issues

• Identify and research root causes of customer pain points to help develop process improvements

• Manage customer inquiries with a focus on providing timely responses

• Communicate clearly concisely and effectively to internal and external customers as well as intra-team

• Self prioritize the management of customer inquiries and project work on a daily basis

Basic Qualifications:

• High School Diploma GED or Equivalent Certification

• At least 2 years of customer service experience

Preferred Qualifications:

• Associates degree or Bachelors degree

• At least 1 year of experience in Google Suite

• At least 1 year of procurement experience

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).