IT End User Specialist II
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Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
We perform installation rigging millwrighting and maintenance for manufacturing and industrial markets across the Southeast.
Job Summary
Southern Industrial Constructors INC. is seeking an IT End User Specialist II to work out of our Columbia SC office. This is an in office position. This role is part of an IT team and will have direct responsibility for the IT needs of 3 branch offices and several job sites. The base office is located in Columbia SC but travel to our Society Hill SC office will be frequent. Travel to our Atlanta GA office will be required some as well. The IT End User Specialist II is part of an IT team that supports three EMCOR companies located in the southeast. This position is based in South Carolina and will have direct responsibility for the IT needs of the offices and job sites located in that state. The IT End User Specialist II provides professional support for end users of personal computers and their associated networks hardware software and peripherals. This role provides advanced technical support and troubleshooting for end-user devices applications and services. It ensures that employees have reliable access to technology resources and resolves complex issues that go beyond tier I support.
#SIC
#LI-KF1
#LI-onsite
Essential Duties & Responsibilities
Key Responsibilities:
- Assist with end user onboarding and offboarding tasks including account setup and equipment provisioning. Provision computers and mobile devices as needed.
- Install and configure software and hardware updates.
- Ensure that systems and workstations are compliant with organizational policies and security standards.
- Respond to helpdesk tickets phone calls and emails in a timely and professional manner.
- Troubleshoot and resolve issues related to operating systems software applications hardware printing and networking. Escalate unresolved issues to teammates as needed.
- Evaluate and resolve network connectivity and communications issues.
- Develop and maintain documentation related to office network configurations.
- Assist in job site deployments including network installation structured cabling and workstation setups.
- Document solutions and contribute to the knowledge base to improve team efficiency.
- Manage IT assets and supplies.
- Actively participate in weekly IT meetings to discuss ongoing issues upcoming priorities and current project work.
Qualifications
- Experience with troubleshooting problems resolving or escalating issues and ensuring a high level of customer satisfaction.
- Strong problem-solving and communication skills.
- Self-starter. Ability to work independently and as part of a team.
- Willingness and ability to travel to company offices and job sites.
- Customer-focused with a positive helpful attitude.
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 2 years of experience in a technical support or helpdesk role.
- Basic understanding of Microsoft Windows operating systems.
- Familiarity with Microsoft Office 365 Active Directory and common desktop applications.
Preferred Requirements:
- CompTIA A
- CompTIA Network
- ITIL Foundation certification
- Microsoft Certified: Modern Desktop Administrator Associate
Equal Opportunity Employer
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Required Experience:
IC
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
