Data Center Service Manager Midwest

About Carrier:

Carrier global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancementsin climate solutions such astemperature control air quality and transportation we improve lives empower critical industries and ensure the safe transport of food life-saving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit follow Carrier on social media at @Carrier.

About the Role:

We are actively seeking a Data Center Service Manager who will lead a group of Field Technicians to efficiently execute planned maintenance repairs overhaul and installations of big commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.

The ideal candidate should have a strong understanding of commercial air conditioning business including but not limited to relationship management talent development field operations and safety.

This role will require the Service Manager to be in the field 60% of the time and 40% of the time in the office with 60% regional travel depending upon candidates location.

The ideal candidate is located in a Midwestern state.

Key Responsibilities:

Partner with Customer Data Center Service Execution and Project Management teams to coordinate field activities startup maintenance and warranty execution at Strategic Data Center locations

Drive on-time within-budget completion of service jobs while maintaining an exceptional customer experience

Supervise and direct field technicians to effectively perform the functions of equipment repair maintenance start-up operation and other duties as required to ensure customer satisfaction

Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities

Recruit interview hire and train technicians as required to meet workload demands and company or customer expectations and requirements

Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level efficiency and training requirements

Resolve warranty issues product recall notices operational problems with products premature failures and other issues as they apply to products and equipment sold and serviced by the company

Review work orders invoices and time reports for accuracy and to ensure efficient management of accounts receivable

Ensure environmental health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.

Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.

Proactively identifying actions performing offline tasks assigned in DMBs and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.

Responsible for ensuring Service & Optimization guidelines & best practices are followed

Required Qualifications:

High School Diploma or GED

5 years of commercial HVAC systems experience.

3 years of demonstrated ability to guide mentor or coordinate work activities.

Preferred Qualifications:

Bachelors Degree

Technical aptitude with knowledge of local building codes

Ability to use resources at hand to develop solutions

Comfortable with MS Word MS Excel Outlook navigating an ERP system and other business applications.

Benefits:

Employees are eligible for benefits including:

• Health Care benefits: Medical Dental Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days up to15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave;parental leave; family and medical leave; bereavement leave; jury duty; military leave;purchasedvacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering please click here: Work With Us Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

This position is entitled to short-term cash incentives subject to plan requirements.

The annual salary for this position is $120000$ which may affect pay within this range include but are not limited to skills education experience and other unique qualifications of the successful candidate

Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 01/05/2026

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.

Job Applicants Privacy Notice:

Click on this link to read the Job Applicants Privacy Notice