Desktop Engineer
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.
Desktop Engineer
Department: Information Technology
Reports To: Manager of End User Experience
Location: Austin
FLSA: Non-Exempt
POSITION SUMMARY:
Jackson Walker the largest law firm in Texas has an exciting full-time employment opportunity for a Desktop Engineer in our Austin office. The Desktop Engineer provides high-touch professional end-user technology support across Jackson Walker offices. This role is responsible for the imaging configuration deployment maintenance and lifecycle management of firm-approved technology equipment applications and peripherals. The Desktop Engineer serves as a key escalation point for complex technical issues and partners closely with IT Facilities Finance and firm leadership to ensure a consistent reliable and secure technology experience for attorneys and staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
End-User Support & Service Excellence
- Provide onsite and remote technical support to attorneys legal assistants and administrative staff across multiple firm locations.
- Deliver responsive high-touch support for time-sensitive legal work client meetings and executive technology needs.
- Coordinate with local office administrators to schedule support visits equipment replacements and proactive user outreach.
- Ensure a consistent and professional end-user experience aligned with the firms service standards.
Asset & Inventory Management
- Maintain accurate inventory records for firm-owned technology assets ensuring proper tagging tracking and lifecycle management.
- Coordinate hardware shipments deployments refresh cycles and equipment recovery for remote and onsite users.
- Conduct periodic site visits to validate physical inventory and reconcile asset records.
- Partner with Procurement and Finance to support hardware lifecycle planning and cost allocation.
Technical Troubleshooting & Escalation
- Diagnose and resolve complex hardware software peripheral and connectivity issues.
- Serve as a Tier II/III escalation resource for the Service Desk and regional IT teams.
- Support firm-standard applications and platforms including Windows OS Microsoft 365 iManage VPN and legal technology tools.
- Document all incidents resolutions and system changes in the firms ticketing system.
System Deployment & Maintenance
- Image configure deploy and maintain desktops laptops and peripheral devices according to firm standards.
- Support AV and conferencing technologies including Zoom and Microsoft Teams meeting rooms.
- Apply system updates patches and upgrades using both automated and hands-on methods.
- Assist with office buildouts relocations and technology transitions.
Collaboration Reporting & Documentation
- Collaborate with IT infrastructure security and applications teams to deliver integrated technology support.
- Produce reports on ticket trends asset status and recurring issues.
- Maintain and enhance internal documentation knowledge base articles and process guides.
- Identify recurring issues and recommend process or system improvements.
QUALIFICATIONS:
- Associate or Bachelors degree in Information Technology or related field or equivalent experience.
- Minimum 3 years of desktop support or engineering experience; law firm or professional services environment preferred.
- Proficiency with Windows OS Microsoft 365 remote access tools and endpoint management platforms.
- Strong interpersonal communication and documentation skills.
- Ability to operate computers and related standard office equipment.
- Ability to lift and move light equipment such as monitors and desktop computers with or without reasonable accommodations.
WORK CONDITIONS:
This role operates in a professional office environment and may require more than 37.5 hours per week during peak periods. Evening or irregular hours may be required based on firm needs.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions responsibilities or requirements.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age veteran status sexual orientation gender identity pregnancy genetic information or any other characteristic protected by applicable federal state or local law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.
If you require a reasonable accommodation to complete the application or interview process please contact us at
Required Experience:
IC
Key Skills
- MAC
- Active Directory
- Switching
- Information Technology
- Access Points
- Deskstops
- PowerShell
- OS
- Windows
- SCCM
- Troubleshoot
- Computer information system
- Setup
- hardware
- Technical Support
About Company
Jackson Walker continues to advance the world of business, with more than 500 attorneys serving clients around the world from our six Texas-based offices.
