Customer Fleet Specialist (Onsite)

Date Posted:

Country:

United States of America

Location:

US-CT-EAST HARTFORD-OBG 400 Main St BLDG OBG

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Pratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.

Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond

Pratt & Whitney is seeking a Customer Fleet Specialist (CFS) to support the Americas and Europe Region. The CFS will work closely with Customer Fleet Directors (CFD) and Customer Focus Teams (CFT) to drive customer satisfaction by managing issues the customer may experience operating and maintaining P&W products.

What You Will Do:

• Duties will include technical and business realms and will involve direct interface with the airline customer. Technical duties will entail supporting the CFD and the FSRs (Field Service Representatives) in the following areas:

• Developing and maintaining shop visit forecasts for customer specific P&W powered fleets.

• Working with the customer P&W the airframers and other related organizations to develop and execute fleet management plans aimed at resolving fleet technical issues.

• Assisting in communicating plans and coordinating resources required to mitigate operational disruptions and AOGs.

• Proactively managing emerging fleet technical issues.

• Preparation of technical presentations.

What You Will Learn:

• Special stretch projects. Business related duties include supporting CFD and Sales Director in the following areas:

• Managing the customer relationship to ensure seamless service measuring customer satisfaction using formal and informal customer feedback.

• Driving internal organizations action plans and continuously monitoring and providing customer input to address and resolve customer issues.

• Working closely with P&W Engine Services in the management of Fleet Management Plans (FMPs) and other long-term agreements.

• Working with customer PW Sales and internal organizations to develop support proposals to address non-contractual concessionary claims.

• Identifying and communicating sales and service opportunities to appropriate business unit and / or sales directors.

• Direct engagement with CBO Culture Council weekly CFD meeting Field Rep Council and other CBO-related forums.

Qualifications You Must Have:

• Bachelors Degree and 5 years experience in an aerospace business in a customer focused role. understanding of commercial engine business as is knowledge of commercial turbofan design development operation or overhaul / repair. Or an Advanced Degree and 3 years of experience as listed above

Preferred Qualifications:

• Strong interpersonal skills to successfully interact with a wide range of stakeholders on a daily basis to support both internal Pratt & Whitney shop customers as well as external customers

• Ability to manage shifting priorities in a timely manner.

• Ability to have influence across the organization as related to customer needs and priorities.

Learn More and Apply:

What is my role type In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 86800 USD - 165200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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