Service Process Specialist

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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Johnson & Johnson MedTech a member of Johnson & Johnsons Family of Companies is currently recruiting for a Service Process Specialist located in Cincinnati Ohio.

Aninternalpre-identified candidate for consideration has beenidentified. However all applications will be considered.

At Johnson & Johnson we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented treated and cured where treatments are smarter and less invasive and solutions are personal. Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at ( MEDTECH

Fueled by innovation at the intersection of biology and technologyweredeveloping the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at SUMMARY

The Service Process Specialist executes Service & Repair tasks as an individual contributor investigating atypical events and quality deviations creating and maintaining SOPs and test forms and supporting cross-functional partners (R&D external manufacturing) on service design and equipment issues. Working under general supervision this role identifies and implements process improvements serves as a subject matter expert for service systems and coaches junior colleagues to advance best practices while ensuring adherence to regulatory and company health safety and quality standards.

DUTIES & RESPONSIBILITIES

In accordance with all applicable federal state and local laws/regulations and Corporate Johnson & Johnson procedures and guidelines this position:

• Carries out day-to-day duties as an individual contributor working under close supervision for Service & Repair tasks. Helps implement projects programs and processes in support of the organizations overall Service and Repair strategy.

• Applies theoretical knowledge of the Service and Repair field to carry out specific team and individual projects and plans.

• Investigate and resolve issues raised during the service process (atypical events deviations NCs etc.). Initiates and investigates quality events as needed.

• Helps establish and implement cost-effective results-based and professionally-managed programs and innovative initiatives for the Service and Repair area under general supervision.

• Identify continuous improvement opportunities and lead/support implementation of improvements in support of the organizations overall Service and Repair strategy.

• Create review and revise any necessary documentation including SOPs (Standard Operating Procedures) Work Instructions Electronic Test Forms etc.

• Contributes to less complex components of projects programs or processes for the Service and Repair area.

• Contributes to the front-line development and implementation of Service & Repair processes to ensure quality and cost-effective use of labor tools plant and equipment.

• Supports R&D External Mfg. and other J&J companies with design for service service processes test equipment and service issues

• Serve as the Subject Matter Expert for Service & Repair systems/procedures/functions.

• Assists junior colleagues in techniques processes and responsibilities to advance and progress best practices for optimal outcomes.

• Coaches more junior colleagues in techniques processes and responsibilities.

• Understands and applies Johnson & Johnsons Credo and Leadership Imperatives in day-to-day interactions with team.

• Responsible for communicating business related issues or opportunities to next management level

• Responsible for following all Company guidelines related to Health Safety and Environmental practices as applicable.

• Responsible for ensuring personal and Company compliance with all Federal State local and Company regulations policies and procedures

• Performs other duties assigned as needed

QUALIFICATIONS

EDUCATION:

• Bachelors degree in supply chain business operations or related field is preferred

EXPERIENCE AND SKILLS

• A minimum of 7 years of experience within operations engineering and/or GMP compliance related to the service of medical devices is require

• Demonstrated experience in problem solving and continuous improvement is preferred

• Experience with capital equipment servicing manufacturing supply chain or logistics is preferred

REQUIRED KNOWLEDGE ABILITIES CERTIFICATIONS/LICENSES and AFFILIATIONS

• Ability and willingness to work in highly ambiguous situations under stressful conditions.

• Ability and willingness to work effectively and efficiently with little supervision while maintaining control over current projects and responsibilities.

• Knowledge of Six Sigma Process Improvement methodologies or Lean Manufacturing Principals is required. Certification is preferred.

• Eagerness to apply project management tools to lead projects and programs. PMP/FPX Certification is preferred.

• Strong verbal and written communications skills are required

• The ability to make effective management level presentations write formal reports concerning

• both technical and business issues and prepare project plans is required.

• Strong logic and analytical skills are required

• Strong collaboration attention to detail and partnering skills are required

• Ability to work independently and in a team environment is required

Johnson & Johnsonisan Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federalstateor local law. We actively seek qualified candidates who areprotectedveterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnsoniscommitted to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to requestan accommodation please email the Employee Health SupportCenter () or contactAskGSto be directed to your accommodation resource.

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