Manager, Infrastructure Operations

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components specialty systems consumable supplies software and digital solutions and support services through five operating segments: Engineered Products Clean Energy & Fueling Imaging & Identification Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years our team of approximately 24000 employees takes an ownership mindset collaborating with customers to redefine whats possible.

Headquartered in Downers Grove Illinois Dover trades on the New York Stock Exchange under DOV. Additional information is available .

Position Summary:

As the Manager of IT Operations you will lead Dovers global data center storage hosting and cloud operational this role you will be accountable for the reliability performance scalability and security of core infrastructure services that support Dovers global employees and OpCos including critical manufacturing operations engineering environments and business systems.

The IT Operations Manager will report to the Director of IT Operations with direct peers of managers over network end user computing and collaboration teams. This role has a small team of direct and indirect reports across several time zones. You will manage this team of IT professionals responsible for day to day operations across on premises data centers cloud environments enterprise storage platforms backup/DR capabilities and foundational hosting services. You will ensure operational excellence through proactive monitoring incident management service continuity lifecycle management and ongoing optimization of the hosting and storage landscape.

Equal emphasis will be placed on people management technical leadership process management service delivery maturity vendor governance and continuous improvement of operational capabilities.

Essential Key Responsibilities:

Lead day-to-day operations of global hosting storage backup and data center services (on prem and cloud) including incident management problem resolution and root cause analysis.

As a key leader within Global IT Operations you will drive the adoption of standardized architecture best operational practices and repeatable processes across Dover and its Operating Companies (OpCos). You will collaborate with architecture security strategic third-parties vendors application teams and OpCo teams including IT and business stakeholders to ensure hosting and storage platforms meet performance compliance and business availability requirements.

You will play a critical role in guiding Dovers transformation toward modernized data center technologies cloud-forward hosting strategies automation and enhanced resilience. This includes aligning roadmaps coordinating infrastructure refresh programs and ensuring new solutions transition smoothly into stable operations.

Oversee global hosting and storage infrastructure ensuring high availability resiliency performance and alignment with enterprise architectural standards and expectations.

Lead efforts projects and implementations for data centers local infrastructure cloud hosting platforms and storage systems including transformation migrations and participation in M&A activities.

Develop and enforce policies procedures and best practices for infrastructure operations capacity management data protection and disaster recovery.

Manage vendor and other external relationships and service-level agreements (SLAs) for hosting and storage technologies ensuring quality cost efficiency and contract compliance.

Act as a liaison between Dover IT supplier-partners functional owners and Operating Company leaders to resolve conflicts address operational issues and support technology roadmap

Drive continuous improvement initiatives across infrastructure operations including automation monitoring enhancements and operational efficiency gains.

Aligning with cybersecurity application and Operating Company teams globally to ensure secure compliant modern and integrated hosting and storage solutions.

Integrally partner end-user services collaboration network and other services teams to provide robust technical and innovative IT operations solutions

Lead and mentor global IT operations direct and indirect staff fostering a culture of accountability collaboration innovation exceptional experience and technical excellence.

Provide excellent written and verbal communication to all internal and external stakeholders.

Ensure financial diligence for relevant efforts projects services and technologies within the approved budgets while looking for optimization opportunities and strategically investing in robust solutions.

Provide excellent IT Operations to Dovers internal and external stakeholders and customers.

Qualifications / Requirements / Desired Characteristics:

Minimum of B.S. or equivalent in Information Technology (MIS Computer Science or similar discipline) or Engineering (Mechanical Electrical Computer Industrial or General).

6 years experience in relevant field required.

Industry knowledge of infrastructure and best practice

Data Center and cloud hosting experience and certifications

Experience leading strategic contracting processes with technology focus / implications: RFI RFP MSA Statement of Work; Supplier negotiation and Service Level Management experience

Ability to work well with vendors internal constituents and third party/internal compliance groups

Ability to influence & lead vendor negotiations and/or facilitate discussions with vendors and internal requestors/customers

Understanding of contracting processes and procedures including terms and conditions pricing statements of work amendments and NDAs

Experience running complex global projects with various stakeholders (multi-function / multi-region) in a complex organization environment consisting of corporate and multiple operating companies

Ability to multi-task and perform in a dynamic environment

Strong sense of urgency accountability and highly objective oriented

Highly organized and efficient in approaching tasks a self-starter with ability to solve problems proactively

Clear concise and articulate communication skills - verbal written and listening

Interfaces with wide array of individuals balances multiple tasks and maintains positive attitude and energy

Strong team player work ethic and commitment to win right

Commitment to the development of others and mentoring-360 (up down lateral)

Business impact and employee experienced focused.

Work Arrangement: Hybrid
Pay Range: $100000.00 - $150000.00 annually

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits for this position include a 401(k) savings plan with employer contributions; medical dental and vision insurance; wellness programs; health savings account health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident hospital indemnity and critical illness insurance; adoption surrogacy and fertility benefits and assistance; commuter benefits; parental military jury duty and bereavement leaves of absence; paid time off including 9 paid holidays per calendar year paid vacation days beginning at 120 hours annually 40 paid sick leave hours annually or as provided under state and local paid sick leave laws; wellness reimbursement tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination based on race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Job Function:

#LI-TE1