Support Specialist (PatientHub Team – Service Delivery Division) Work From Home

ClinicMind is a leader in providing innovative solutions for healthcare practice management delivering tools that empower clinics to run more efficiently while enhancing patient engagement. Our PatientHub platform enables seamless communication scheduling and interaction between patients and providers.

We are seeking a highly skilled Support Specialist to join the PatientHub Team within our Service Delivery division. This is a client-facing role that requires strong technical knowledge excellent communication skills and the ability to troubleshoot and guide customers effectively in a fast-paced tech-driven environment.

Responsibilities

1. Serve as the first point of contact for PatientHub clients providing professional empathetic and timely support.

2. Troubleshoot diagnose and resolve issues related to the PatientHub platform and integrated technologies.

3. Perform advanced troubleshooting and work cross-functionally to coordinate resolutions across multiple teams.

4. Leverage GoHighLevel expertise to configure optimize and support client workflows.

5. Assist clients in adopting and effectively using AI and Machine Learning technologies within PatientHub.

6. Document and escalate technical issues to the appropriate teams when necessary.

7. Collaborate cross-functionally with the Service Delivery division to ensure a seamless client experience.

8. Educate clients on system best practices including communication scheduling and engagement tools.

9. Maintain accurate and detailed records of client interactions and resolutions.

10. Stay current on updates tools and best practices relevant to PatientHub GoHighLevel and industry trends.
    
    

What Were Looking For

Were looking for strong problem-solvers who are naturally curious and enjoy understanding how systems work. The ideal candidate likes digging into issues to understand what broke why it broke and how to fix it. You should be adaptable and comfortable learning new technical environments tools and workflows as the platform evolves. This role requires someone who can follow established guidelines while also thinking critically and creatively when situations require it takes ownership of problems asks thoughtful questions and is motivated by continuous learning and improvement in a fast-paced environment.

Qualifications

1. Fluent English communication skills (both written and verbal) are required.

2. Hands-on GoHighLevel experience is preferred but not required.

3. 2 years of customer service experience in a client-facing environment.

4. Strong problem-solving skills and the ability to manage multiple tasks effectively.

5. Experience working with Machine Learning / AI technology preferred but not required.

6. Demonstrated ability to work independently in a remote setting.

7. Experience with websites and SEO is a plus though not required.

GoHighLevel experience is not required

All hired candidates will complete a structured 23 week onboarding and training program designed to provide the technical and product knowledge needed to succeed. Training and learning will continue beyond onboarding as the platform and tools evolve.

Must Have

1. Reliable broadband internet connection and a dedicated quiet workspace for remote work.

2. High comfort level working on Eastern Time Zone/US Shift

3. Laptop/Desktop with at least 12 GB Memory(RAM)

What We Offer

• 100% remote work flexibility.

• Opportunity to work in a growing healthcare technology company.

• Collaborative and supportive team environment.

• Exposure to cutting-edge AI/ML applications in healthcare practice management.

• Professional growth and skill-building opportunities.