YourLiebherrCareer Service Manager Customs Solutions (mfd)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The team Global Business Solutions within the Shared Services acts as the central IT service provider for the Liebherr Group. Our task is to provide standardized efficient and scalable IT services regarding global trade and compliance for the production and sales companies. Employees from several companies in Germany France Austria and Switzerland work in our organization. We would now like to expand our global cooperation with employees in Spain.
That is why we are seeking aService Manager Customs Solutions (m/f/d). The Service Manager Customs Solutions is responsible for the endtoend provision development and continuous improvement of the IT service Customs Solutions for the Liebherr Group. The role combines service ownership process expertise project leadership and technical coordination across global stakeholders.
Creating passion: your responsibilities
Plan:
- Align demand planning with the overall IT and Customs strategy to ensure service relevance and future readiness.
- Assess impacts risks and dependencies of new demands across processes systems and organizational units.
- Maintain and refine the long term service roadmap based on regulatory changes technology evolution and business priorities.
Build:
- Document business requirements in a structured and comprehensive manner.
- Collaborate with developers and the software vendor to assess feasible solution options.
- Translate business requirements into actionable development tasks.
- Coordinate integration activities with adjacent systems (ERP logistics trade compliance tool etc.).
- Validate delivery estimates technical feasibility and resource needs with development teams.
Deliver:
- Coordinate change readiness activities including communication training and stakeholder alignment.
- Ensure that all changes are implemented with proper quality assurance.
- Lead projects as the responsible project manager ensuring adherence to timeline budget and quality standards.
- Provide transparent reporting to all relevant stakeholders.
Run:
- Ensure operational support for all participating companies.
- Monitor service performance through KPIs and SLAs ensuring continuous improvement.
- Manage incident problem and change processes in alignment with ITSM standards (ITIL).
- Work closely with the software vendor to continuously maintain and improve the solution.
Contributing your strengths: your qualifications
- Bachelors or Masters degree in Business Informatics Industrial Engineering or similar.
- 5 years of professional hands-on experience in the specialist area of sales shipping customs or IT ERP consulting.
- Experience in IT project management. Project management certification would be an advantage.
- Knowledge of global trade processes customs clearance and compliance would be an advantage.
- Business fluent in English.
- Excellent communication and interpersonal skills and ability to adapt to an international working environment.
- Willingness to travel international a few times a year up to 10% of the time.
Our commitment to you: your benefits
At Liebherr we believe people are at the heart of our success. As part of our international team youll enjoy a secure role in a family-owned company that values innovation collaboration and long-term career growth:
- Competitive compensation and benefits package that recognizes your expertise.
- Flexible and hybrid working model.
- Creative freedom and responsibility to shape processes and solutions in our global transformation.
- Continuous learning and development with tailored training and certification opportunities.
- Meal vouchers.
- Life and accident insurance.
- Option to include a premium private health insurance package as part of the flexible remuneration.
- A safe stable and international workplace within a trusted family business that invests in people.
Please only use the online application form on our website.
Please note that we do not accept applications via recruitment agencies for this position.
Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Karoliina Rissanen.
One Passion. Many Opportunities.
The company
Liebherr is a family-run technology company that is not only one of the largest construction machinery manufacturers in the world but also offers high-quality user-oriented products and services in many other Group employs nearly 50000 people in more than 140 companies on all continents.
Location
Liebherr IT Shared Service Centre Ibérica S.L.
Parque Norte. Alamo building Serrano Galvache 56
28033 Madrid
Spain (ES)
Contact
Karoliina Rissanen
Required Experience:
Manager
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
With more than 130 companies on all continents, the Liebherr Group has an international presence. In Australia, Liebherr's main office is in Adelaide.
