Process Assistant, OTR, XLDS
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Job Location:
Tangent, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated customer-focused individuals who want to join our team as a Process this role you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety compliance and the operation of the vehicle through all local state federal requirements
Our Operations workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customers door. Please note that all workflows have slight building variations but one thing is constant: our vision and dedication to the customer.
Key job responsibilities
- Partner with leadership to coordinate facilitate and measure training related activities for groups of Delivery Associates.
- Track and monitor performance including on road ride behinds to measure on-road quality adherence to standards and identify re-training and process improvement opportunities.
- Support standard work and safety programs.
- Train new Delivery Associates on how to drive and operate the vehicles
- Cultivate and sustain a safe environment high-quality customer delivery professional driver experience and positive culture.
- Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas
- Promote a positive culture for Delivery Associates.
- Ensure all federal state and local laws and requirements are being followed.
- Conduct weekly performance reviews with delivery partners
- Establish trust and credibility by maintaining a high level of integrity communications and professional demeanor.
- Able to work 40 hours/week and overtime as required
- Work flexible schedule (weekends and/or overnight shifts)
- Able to lift 49 pounds stand and walk during shifts lasting up to 12 hours and frequently push pull squat bend and reach as well as continuously climb and descend stairs
- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments and grocery locations include refrigerated environments)
- 1 years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Can lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and be able to frequently push pull squat bend and reach
- Work 40 hours/week and overtime as required
- Valid and active drivers license
- At least 21 years old and authorized to work in the United States
- Eligible to drive in accordance with DOT requirements
- Must be able to obtain and maintain a Driver Qualification File
- 1 year of experience delivering training both to individuals and groups
- 1 year of team lead experience
- Experience with performance metrics and lean process improvement
- Excellent written and verbal communication and interpersonal skills to coach train and assist team members
- Solution-oriented analytical approach to problems
- A high bar for accuracy and detail
- Proven ability to develop strong partnerships
- Strong judgment and decision-making abilities
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at OR Tangent - 25.00 - 27.00 USD hourly
Required Experience:
Junior IC
Key Skills
- Loan Processing
- Customer Service
- Clinical Laboratory Experience
- Google Docs
- Computer Operation
- Microsoft Outlook
- Office Experience
- Fair Housing Regulations
- Process Engineering
- Administrative Experience
- Document Management Systems
- Word Processing
About Company
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