LATAM Data Analytics & CRM Manager (São Paulo)

Com um legado único em dermatologia e décadas de inovação de ponta a Galderma é a líder emergente na categoria de dermatologia presente em aproximadamente 90 países. Oferecemos um portfólio inovador baseado na ciência de marcas premium e serviços que abrangem todo o espectro do mercado de dermatologia em rápido crescimento através de Estética Injetável Cuidados Dermatológicos e Dermatologia Terapêutica. Desde a nossa fundação em 1981 dedicamos nossa atenção e paixão ao maior órgão do corpo humano - a pele - atendendo às necessidades individuais de consumidores e pacientes com resultados superiores em parceria com profissionais de saúde. Porque entendemos que a pele em que estamos molda nossas vidas estamos avançando na dermatologia para cada história de pele.

Procuramos pessoas que se concentrem em obter resultados abracem a aprendizagem e tragam uma energia positiva. Eles devem combinar iniciativa com um senso de trabalho em equipe e colaboração. Acima de tudo devem estar apaixonados por fazer algo significativo para os consumidores pacientes e profissionais de saúde que atendemos todos os dias. Nosso objetivo é capacitar cada funcionário e promover seu crescimento pessoal garantindo ao mesmo tempo que as necessidades comerciais sejam atendidas agora e no futuro. Em toda a nossa empresa abraçamos a diversidade e respeitamos a dignidade a privacidade e os direitos pessoais de cada funcionário.

Na Galderma damos ativamente às nossas equipes motivos para acreditar em nossa ousada ambição de nos tornarmos a principal empresa de dermatologia do a gente você tem a oportunidade definitiva de adquirir novas e desafiadoras experiências de trabalho e criar um impacto direto incomparável.

About Galderma

Galderma is the leading company dedicated exclusively to dermatology with a presence in approximately 90 countries. We provide an innovative science-based portfolio of premium brands and services that cover the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our founding in 1981 we have focused our passion on the largest organ of the human body the skin addressing the individual needs of consumers and patients with superior outcomes in partnership with healthcare professionals. We are advancing dermatology for every skin story because we understand that the skin we are in shapes our life stories.

Working at Galderma

At Galderma you will have the ultimate opportunity to gain transformative work experiences. We are committed to meeting the individual needs of consumers and patients delivering superior results in partnership with healthcare professionals.

Within our company we embrace differences and respect the diversity privacy and personal rights of every employee. We are committed to maintaining a respectful and inclusive workplace. We take pride in our dedication to diversity and inclusion and want to ensure that the people we do business with know share and respect our standards.

If you are looking to put your ideas into action make a difference and live your purpose this is the place for you.

Opportunity Key Responsibilities

What you will do:

1. Data Strategy Governance & Architecture

- Oversee the ingestion transformation and availability of data from multiple sources.

-Execute and localize the global data and CRM strategy for LATAM ensuring alignment with global analytics frameworks and regional business priorities.

- Collaborate with global teams to implement unified data models taxonomies architecture and integration standards.

2. Analytics Insights & Performance Optimization

- Lead the development of dashboards KPIs and analytical frameworks based on ROI modeling.

- Support forecasting segmentation sales targeting.

- Ensure analytics initiatives drive business value.

3. CRM Management & Customer Lifecycle Excellence

- Act as regional business owner for CRM capabilities across LATAM ensuring adoption of global CRM strategies templates and best practices.

- Execute global customer lifecycle management strategies within LATAM markets and provide structured feedback to Global CRM teams.

4. CrossFunctional Leadership & Stakeholder Partnership

- Act as regional point of contact building relationships with crossfunctional teams.

- Manage vendors and external partners.

5. Team Leadership & Capability Development

- Build and lead a highperforming analytics & CRM team.

6. Compliance Security & Risk Management

- Ensure compliance with global privacy standards and local regulations by implementing data protection practices and conduct audits and risk assessments.

7. IT Operations Service Governance Prioritization and Performance Oversight

- Ensure ITIL practices across incident problem change request.

- Track and control regional ServiceNow tickets. Oversee regional service performance prioritization and SLA adherence through ServiceNow acting as the business escalation point for critical issues.

Knowledge and Skills:

- 8 years experience in analytics CRM BI.

- Experience with Veeva Salesforce Power BI Tableau Snowflake Fabric

- Strong understanding of governance integration architecture.

- Experience working with global teams.

- Strong communication and stakeholder management.

- Pharmaceutical industry experience is a strong advantage.

Education:

Bachelors or Masters degree in a related field.

Fluent in English and Spanish

What We Offer

- Inclusive and diverse environment.

- Hybrid work model.

- Access to learning and development.

- Fastpaced and empowering culture

Additional Information

BENEFITS:

Meal and Food Allowance

Mobility Allowance / Parking

Life Insurance

Medical Assistance

Dental Assistance

Childcare Assistance

Annual Bonus

Private Pension Plan

Pharmacy Agreement

Wellhub

Birthday Day Off

Paternity Leave 30 days

Maternity Leave 6 months

Discount Club

100% subsidized company products

Home Office

Short Friday